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JOB ID 28164

Customer Success Manager – SaaS / SI | New Business Development Department, Customer Success Manager (SaaS/SI)

  • Energy & Infrastructure, Energy
  • Sales, Sales Planning & Analysis, Account Manager (B2B)
  • Kanagawa
  • ¥6,800,000~¥12,000,000

A leading global technology company representing Japan. Based on advanced ICT technologies cultivated over many years, we utilize cutting-edge technologies such as AI, biometrics, and cybersecurity to expand our business broadly from social infrastructure to cutting-edge industrial fields.
In the automotive and mobility sectors, we support the realization of next-generation mobility using software and data, and in the space sector, we possess extensive experience and technical capabilities supporting Japan's space development through satellites and space-related systems.
Going forward, we will further promote corporate transformation centered on AI and the advancement of digital infrastructure, aiming to solve global social issues and create new value in growth areas such as mobility, space, and security. Our major appeal lies in being involved in large-scale projects that not only focus on research and development but also contribute to social and industrial transformation.

This is a customer success representative responsible for product planning and promotion planning for consumer goods manufacturers, responsible for SaaS/SI proposals. You will drive the PDCA cycle of marketing, sales, customer success, and product development to create innovations demanded by the market.

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Job Description

  • Responsibilities
    ■ Customer Success (SaaS)
    minimizes time to value and provides
    Wow moments to customers, teaches how to solve customer challenges through SaaS products, forms
    fan communities, monitors customer health scores, supports
    the autonomous phase from adoption, collaborates with the product development team (PdM) to develop
    new features, creates successful customer cases, and promotes externally through events and articles

    ■ Provision of service services (SaaS/SI
    ) through semi-resident operations ・Visiting customer facilities to accurately understand
    what customers see and how they behave ・Organizing issues and needs in business workflows to quickly realize
    the world customers want ・Providing Win
    by utilizing all systems and data to create success cases ・Organizing elements connected to SI and collaborating with sales to conduct large-scale business negotiations

    ■ Project management
    , monitoring customer activity status, visualizing
    health scores, collaborating
    with internal stakeholders (PdM / Sales / Marketing), proposing upsell and cross-sell (organizing forecasts),
    designing, executing, and reviewing actions to achieve KPIs
  • Requirements
    ・Over 3
    years of SaaS customer success experience ・Sales experience
    with IT/SaaS solutions ・Experience in the entire process
    from issue hearing ~ proposal to closing ・High motivation to achieve goals ・Self-management skills ・Team management skills (※ For management positions)
  • Preferred
    ・Experience in enterprise sales
    ・Knowledge of marketing and data-related products
    ・Experience in establishing product improvement cycles
    ・Experience developing proposals involving multiple stakeholders

    [Desired Qualities and Soft Skills]
    ・Someone with the drive to move things forward and overcome obstacles even in uncertain situations
    ・Someone who proactively creates opportunities (rather than waiting for instructions) and uses hypothesis-driven thinking to delve deeply into customer challenges
    ・Someone who can build strategies based on execution and drive the standardization and systematization of processes
    ・Someone who values teamwork and can pursue their work with passion
  • Location
    Kanagawa
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥6,800,000~¥12,000,000
  • Attractive
    Points
    Japanese company with global opportunities, Listed company, Childcare support system, Weekends and holidays off, Major corporation, New businesses and services

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[Overview of Business and Organizational Structure]
The main markets of the Government and Public Infrastructure DX division are central government ministries and related organizations, educational institutions, as well as transportation and lifeline sectors. Within this framework, our group operates mainly with the Ministry of Land, Infrastructure, Transport and Tourism and its related organizations. In addition to the Ministry of Land, Infrastructure, Transport and Tourism's construction, road, and port sectors, we propose, build, and operate cloud solutions, IT infrastructure infrastructure, and business systems for public works projects for municipalities and related organizations such as NEXCO Group companies.

You will mainly be responsible for the following public works execution-related systems.
・Electronic bidding system
for public works procurement ・CALS-ASP service

, which digitizes and shares and utilizes information such as construction documents, drawings, and photos between contractors (national and local governments, etc.) and contractors (construction companies) ・The electronic bidding system supporting public works procurement has been implemented by our company across all four ministries: the Ministry of Land, Infrastructure, Transport and Tourism, the Ministry of Education, Culture, Sports, Science and Technology, the Ministry of Agriculture, Forestry and Fisheries, and the Ministry of Defense. Based on the Digital Agency's priority plan, we are recruiting sales leaders to advance future government cloud migration, integration of the four ministries, and cloud-native adoption.

・The CALS-ASP business is recognized as one of the few excellent examples of service businesses within our company, and we are actively aiming for expansion.

The position is sales sales, but we welcome those who want to contribute to upstream activities such as proposing services to the national government, local governments, construction businesses, and industry associations, post-implementation operational support, as well as planning service models and business models.

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