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  • Owner Success Manager - Leadership Track｜Owner Success Planning (Manager Candidate)

JOB ID 26775

Owner Success Manager - Leadership Track｜Owner Success Planning (Manager Candidate)

  • Logistics & Transportation, Transportation, Trafic
  • Executive Management, Business planning・Business management, Sales Planning ＆ Analysis, Business Development ＆ Strategy
  • Tokyo
  • ¥6,000,000～¥8,000,000

A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

As the person in charge of the Tech Touch area, you will proactively lead business planning and execution in order to contribute to reducing the churn rate of the entire port through 1:n measures (retention marketing) targeting all owners.

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Job Description

  • Responsibilities
    Strengthening Loyalty
    Develop and execute all strategies to increase customer loyalty through NPS research, content creation, community planning, etc.
    - Strengthening Outcomes
    Develop and execute strategies to maximize the intrinsic value (outcomes) that customers gain from port implementation through customer journey design, value delivery package planning, etc. - Strengthening Operations Develop and execute all strategies to increase customer loyalty through churn and subscription growth analysis, health score redesign, sales handover flow review, etc. Develop and execute strategies to maximize the intrinsic value (outcome) that customers derive from port implementation through customer journey design, value package planning, etc.
    ・Strengthen operations
    Promote optimization of overall customer communication and success activities by analyzing churn and contract growth, redesigning health scores, and reviewing handover flow from sales, etc.
  • Requirements
    As a Customer Marketing/CS Ops, experience in improving customer loyalty and designing health scores through Tech~Low touch initiatives and community management
    ・As a Customer Success Manager, experience in a series of customer support and success schemes from introduction support, expansion proposals, and preventing churn
    As a product marketing manager, experience in planning PMF strategies based on VoC collection and NPS analysis, and in promoting product value in cooperation with the development department
    ・As a SaaS business leader, experience in building and strengthening The Model-type workflow, NRR monitoring, and CS department As a SaaS business leader, experience in building and strengthening The Model-type workflow, NRR monitoring, and account management in cooperation with the CS department
    ・As a BtoB marketer/community manager, experience in planning and executing content creation and community management, and promoting up-sell and cross-sell measures
  • Preferred
    -Experience in planning and marketing in industries related to our business, such as developers, management companies, hotels, real estate tech, vacant land business, etc.
    -Experience in planning and marketing in a startup company offering Vertical SaaS or MaaS.
  • Location
    Tokyo
  • Work Style
    Flex working possible
  • Salary
    ¥6,000,000～¥8,000,000
  • Attractive
    Points
    Average age 30s, Over 50% Mid-Career Hires, Weekends and holidays off, Major corporation, Venture Company, New businesses and services

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