JOB ID 27160

Customer Service Specialist

  • Manufacturer, Automotive Parts
  • Sales, Sales Administration, Sales Operations
  • Kanagawa
  • ¥5,000,000~¥7,000,000

The company is a subsidiary of a global leader in the design and manufacturing of innovative electronic solutions. It specializes in connectors, interconnect systems, and other electronic components used across various industries, including automotive, telecommunications, industrial, medical, and consumer electronics. The focus is on providing high-quality products and advanced technologies to meet the evolving needs of the local market. Committed to sustainability, the company prioritizes environmentally-friendly practices in its manufacturing processes. Known for its technical expertise, strong local presence, and collaborative approach, the company works closely with customers to drive product innovation and Committed to sustainability, the company priorizes environmentally-friendly practices in its manufacturing processes.

This role is responsible for managing customer orders, delivery coordination, and customer communication to ensure smooth order fulfillment and high customer satisfaction. The position works closely with sales teams, manufacturing sites, and customers to resolve delivery issues, manage SAP order data, and improve customer experience (CX). The role also contributes to process improvements and operational efficiency within customer service operations.

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Job Description

  • Responsibilities
    Coordinate delivery schedules with customers and manufacturing sites
    Manage orders and scheduling data within SAP
    Prepare operational reports related to order and delivery status
    Collaborate with sales teams to ensure consistent communication with customers
    Visit customers when necessary to improve customer experience and relationship management
    Investigate and resolve discrepancies related to customer inspections and order details
    Participate in team meetings and CX improvement initiatives
    Propose workflow improvements and automation ideas for operational efficiency
  • Requirements
    Strong multitasking ability to manage multiple tasks simultaneously
    Problem-solving skills to address customer inquiries, delivery adjustments, and complaints
    Strong communication skills for collaboration across teams and departments
    Negotiation skills to manage difficult discussions and reach agreements
    Strong learning mindset and willingness to continuously improve skills
    Native-level Japanese (JLPT N1)
    Business-level English
  • Preferred
    Experience using Microsoft Office and SAP systems
    Experience in sales support, customer service, or client-facing roles
  • Location
    Kanagawa
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥7,000,000
  • Attractive
    Points
    Average age 30s, Foreign capital company, Overseas communication, Make use of languages, Weekends and holidays off, Global Mobility

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