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- Customer Success Specialist (APAC) |
JOB ID 27220
Customer Success Specialist (APAC) |
- Manufacturer, Manufacturer-Automotive
- Sales, Area・Regional Sales, Account Manager (B2B)
- Tokyo
- ¥6,000,000~¥9,000,000
In the field of short-range mobility, it is a company that continues to grow with a unique business model that combines hardware and services.
The introduction of transportation services using autonomous driving technology is steadily expanding both domestically and internationally, as they are being introduced to airports and large commercial facilities.
In addition, we are also providing mobility that can be operated by individuals for tourist attractions and outdoor facilities, expanding the range of usage scenarios.
In addition to online channels, we are also expanding our distribution network by strengthening partner collaboration.
In recent years, the number of introductions in overseas markets has increased, increasing our global presence.
It is attractive that we are promoting the construction of new mobility infrastructure while achieving continuous growth in both product and service axes.
We will face the mobility challenges of the company and provide value to both the client and the end user. To this end, we will monitor usage and conduct on-site inspections, as well as continue to make proposals to companies that have introduced them.
You will appropriately cooperate with internal and external stakeholders to plan and implement measures to improve services and respond promptly to issues that arise.
Job Description
-
- Responsibilities
- ・Discovery and proposal
of insights to improve customer experience value, planning proposals
such as trials aligned with sales goals, establishment and operation
of regular meetings with clients, support for service operation to the facility in charge, identification of issues that arise in the field and execution
of solutions in collaboration with other departments, creation of manuals, updating and utilization
of □ Mission
・Launch
of service operations related to new introductions in the APAC region, improvement
of end-user utilization rate at target facilities, improvement
of satisfaction and retention rate of target facilities, increase in the number of units installed per facility, and expansion of operation area
-
- Requirements
- ・Those
who have experience in CS, sales, etc., and have experience in leading their own proposals to sales such as contract renewal/upsell/cross-selling. ・Those
who have experience in conducting individual customer negotiations with high touch rather than tech touch, and discovering issues and making proposals for the company in charge. ・Experience in collaborating across departments to solve customer issues and lead
to solutions/improvements. ・Skills
to summarize proposal materials in an easy-to-understand manner using diagrams and charts ・Customer negotiation ability
- Able to
have a purposeful conversation with the person in charge with an eye on the company's goals - Able to discover issues of the company in charge and plan and propose
solutions through communication with the person in charge and on-site staff - Understand the stakeholders of the company in charge, Ability to
take appropriate approaches ・Language skills: Business level in both Japanese and English
-
- Preferred
- ・Work experience
related to services using robot products or IoT products, experience
of products/services for companies engaged in real business such as retail and food and beverage, and those who have discovered the potential needs of customers, took the initiative to propose services and plans according to those needs, and practiced
improving customer satisfaction ・Those who have planned unprecedented initiatives with an eye on the future. Those
who have led the execution autonomously ・English proficiency (business level)
-
- Location
- Tokyo
-
- Work Style
- Remote working possible, Flex working possible
-
- Salary
- ¥6,000,000~¥9,000,000
-
- Attractive
Points - Secondary JOB possible, Japanese company with global opportunities, No relocation, Average age 30s, Overseas business trip, Make use of languages, Weekends and holidays off, Venture Company, New businesses and services
- Attractive
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