Claims Adjuster (Warranty Specialist)

Technical Evaluation Specialist

The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.

The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.

Technical Evaluation Specialists conduct technical evaluations with consistency, accuracy, and promptness for claims such as warranties and goodwill submitted by dealers through FRAS. As an important technical review and judgment function in the Technical Support & Quality function, we verify the eligibility of claims, cause analysis, validity of repair details, and classifications such as Warranty, Goodwill, EDW, etc., based on global standards, company policies, and local requirements.

We work closely with Technical Support Engineers, Warranty Managers, Quality Managers, and our dealer network to promote quality assurance, cost management, process compliance, and fair claims determination based on facts. Additionally, by enhancing dealer technical capabilities, improving claim quality and processing lead times, and enhancing transparency and consistency across the network, we contribute to the continuous improvement of Technical Support & Quality functions.


The Technical Evaluation Specialist is responsible for ensuring consistent, accurate, and timely technical evaluation of dealer warranty and goodwill claims submitted through FRAS. Acting as a key technical gatekeeper within the Company's Technical Support & Quality function, this role validates claim eligibility, root cause analysis, repair justification, and claim classification in accordance with global standards, company policies, and local requirements.

Working closely with Technical Support Engineers, the Warranty Manager, the Quality Manager, and dealer partners, the Technical Evaluation Specialist ensures fair, fact-based decision making while supporting quality assurance, cost control, process compliance, and continuous improvement. The role also contributes to strengthening dealer technical capability, improving claim quality and lead times, and promoting transparency and consistency across the dealer network.

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