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JOB ID 27741

Aftersales Operations Manager

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Warranty
  • Kanagawa
  • ¥4,000,000～¥6,000,000

We are a Japanese subsidiary of a world-class automobile manufacturer.
In addition to the passenger car division, which has remained strong as in the past, our role in Japan is also growing by the day, as needs for commercial vehicles such as sightseeing buses are rapidly increasing due to the recent increase in the number of tourists visiting Japan.
As a global automotive manufacturer, our work is characterized by a wide range of activities and great satisfaction.
There is an atmosphere of freedom to work with a great deal of discretion, leaving the process of getting there up to the individual in charge, as long as the results are solid.

We are recruiting an 'Aftersales Operations Officer' for the After-Sales Operations Team of the Passenger Car Business Division.

In this position, you will be responsible for a wide range of after-sales quality tasks, including market measures such as recalls and support for responses from the Ministry of Land, Infrastructure, Transport and Tourism, aggregation and analysis of market defect information, quality improvement activities, and warranty application procedures.

After joining, you will be responsible for practical tasks such as document creation, data aggregation and analysis, coordination with related departments, and information distribution according to your experience and skills, ensuring swift and accurate execution of your duties.

Regardless of experience, we emphasize a proactive attitude and steadily advancing work while identifying unclear points.

Through this work, we expect you to acquire specialized knowledge in automotive structure, related regulations, and quality improvement and warranty tasks, and in the future, to proactively promote operations in collaboration with stakeholders and play an active role as a core member of the team.

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Job Description

  • Responsibilities
    [Job Description]

    (1) Market measures (recalls, etc.) related tasks
    : notification of recalls, market defect reports, responses to Ministry of Land, Infrastructure, Transport and Tourism audits, etc

    . (2) Translation management
    of instruction manuals: communication with outsourcing contractors and schedule management

    (3) JAIA-related tasks
    : participation

    in JAIA meetings and various web conferences (4) Quality improvement tasks
    　Collecting market defect information, assessing importance, analyzing defects
    , submitting
    quality improvement requests to headquarters, translating improvement information issued by headquarters, sharing within teams, and deploying
    to designated maintenance sites, aggregating warranty data
  • Requirements
    Qualifications
    [Required]
    ・Knowledge
    of automobile (passenger car) structure, maintenance, and safety standards ・Experience in after-sales, quality, and technical
    work in the automotive industry ・Coordination and negotiation skills
    with internal and external stakeholders ・Driver's license
    ・Business-level PC skills (Microsoft Office)
  • Preferred
    [Welcome]
    ・Experience
    in investigating and analyzing market malfunctions ・Ability
    to prepare government documents, technical documents, or internal reports ・Ability
    to read technical documents in English ・Desire to acquire expertise
    in market measures and quality operations ・Ability to perform work with
    accuracy and responsibility ・Skilled at organizing
    matters based on data and facts ・Individuals who proactively learn and make every effort to absorb knowledge even in unfamiliar fields
  • Location
    Kanagawa
  • Work Style
    In-office work only
  • Salary
    ¥4,000,000～¥6,000,000
  • Attractive
    Points
    Foreign capital company, Weekends and holidays off

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