JOB ID 26494

Customer Service Engineer

  • Manufacturer, Machinery, Equipment
  • IT, Field App Engineer・Pre-sales Engineer
  • Kanagawa
  • ¥4,500,000~¥5,000,000

This global organization specializes in precision technologies that power innovation across industries such as semiconductors, electronics, defense, and energy infrastructure. Operating in more than 50 countries, it delivers advanced test and measurement solutions, sensors, and safety systems trusted for mission-critical applications. With a strong focus on operational excellence and continuous improvement, the company leverages decades of engineering expertise and a robust intellectual property portfolio to support electrification, digital transformation, and modernization initiatives worldwide.

You will deliver high-quality calibration and repair services for a wide range of test and measurement equipment, both in-house and at customer sites. Acting as a key technical liaison, you'll manage service tasks from initial request through completion, ensuring accurate tracking and timely delivery. The role involves responding to customer inquiries, providing technical support to sales teams, and coordinating with external The role involves responding to customer inquiries, providing technical support to sales teams, and coordinating with external partners to manage engineering items, schedules, and cost estimates. Frequent domestic travel is required to perform on-site services, making this a dynamic position that combines Frequent domestic travel is required to perform on-site services, making this a dynamic position that combines hands-on technical expertise with strong customer engagement.

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Job Description

  • Responsibilities
    - Perform calibration and repair services on a variety of test and measurement equipment both in-house and on-site.
    - Manage service tasks in the system, track progress, and ensure timely completion.
    - Respond to customer technical inquiries and provide updates on ongoing service orders.
    - Communicate effectively with customers via phone or email and support sales teams with technical expertise.
    - Coordinate with outsourcing partners to manage engineering items, delivery schedules, and cost estimates.
    - Prioritize service jobs to meet sales targets and maintain daily management of all service activities.
  • Requirements
    - 1 year of experience in Test and Measurement technical services
    - Ability to operate with accuracy in a fast-paced environment
    - Ability to travel 50 Ability to travel 50 percent of the time
  • Preferred
    - Basic knowledge of electronics
    - Basic English skills
  • Location
    Kanagawa
  • Work Style
    In-office work only
  • Salary
    ¥4,500,000~¥5,000,000
  • Attractive
    Points
    Foreign capital company, Make use of languages, Weekends and holidays off

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