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JOB ID 26045

CX Director (ASEAN) | Customer Transformation Director (ASEAN)

  • IT, Software platform
  • Executive Management, Management Planning・Corporate strategy, Business planning・Business management, M&A
  • Other Overseas
  • ¥7,000,000~¥12,000,000

To directly solve problems in manufacturing, which accounts for about 20% of Japan's industry, we provide SaaS services and
have already successfully raised about 30 billion yen in funding, making us a rapidly growing company.
We are a company that is constantly working to create new systems that change the norms of industry, so that everyone involved in manufacturing can fully demonstrate their inherent abilities.


Centered around the manufacturing AI data platform, you will lead customer transformation and business growth support for Japanese manufacturing clients across ASEAN.
This role is not just simple implementation and utilization support, but redesigning the customer's business and data structures themselves and implementing reproducible value delivery models in the Asian market.

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Job Description

  • Responsibilities
    ・Setting and promoting
    transformation themes based on the management and business challenges of major customers across ASEAN ・Designing and executing
    business transformation and business advancement concepts utilizing data from the manufacturing value chain (design, procurement, production, etc.) ・Planning and implementing strategies to maximize customer operational efficiency and advanced decision-making through product utilization, promoting PDCA (Controlled Cycle
    ) and customer transformation through product utilization Design, modeling, and horizontal
    deployment of CS operations and business frameworks to realize customer transformation, considering new value and service models based on Asia-specific customer needs and success patterns (business development)
    ・Designing and promoting account strategies and expansion plans that balance customer value and business planning
  • Requirements
    ・Experience in customer negotiation and project promotion (Approximately: 2 years or more)
    ・Practical experience in manufacturing (procurement/design/production management/production technology/sales, etc.)
    ・Customer success experience
    in SaaS/IT products ・Experience in business reform in the consulting industry ・DX support
    experience ・Language proficiency (Japanese: native level, English: business level) (able to communicate with Asian bases)
  • Preferred
    ・Experience in
    high-touch CS in B2B SaaS ・Consulting for manufacturing ・Leadership
    of business reform projects ・Experience launching
    global projects and overseas bases ・Business experience
    in the Asian market ・Business-level language skills other than Japanese and English (Thai, Chinese, etc.)
  • Location
    Other Overseas
  • Work Style
    Flex working possible
  • Salary
    ¥7,000,000~¥12,000,000
  • Attractive
    Points
    Japanese company with global opportunities, Stock options available, Over 50% Mid-Career Hires, Childcare support system, New graduates welcome, Overseas business trip, Overseas communication, Weekends and holidays off, Make use of languages, Venture Company, New businesses and services

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