JOB ID 25958

Audio Product Service & Quality Supervisor

  • Manufacturer, Automotive Parts
  • Sales, Call Center Operations
  • Tokyo
  • ¥8,000,000~¥10,000,000

This global leader in connected technologies specializes in providing premium audio, visual, and telematics solutions, particularly for automotive, consumer, and enterprise markets. With a strong presence in Japan, the company develops advanced in-car audio systems, connected services, and infotainment solutions, often integrating AI and cloud-based technologies. Their focus includes enhancing in-vehicle experiences through high-quality sound, smart connectivity, and software-driven solutions, making them a Their focus includes enhancing in-vehicle experiences through high-quality sound, smart connectivity, and software-driven solutions, making them a key player in the automotive and consumer electronics industries.

This role offers the chance to combine a passion for audio innovation with high-tech product development, contributing to premium sound experiences The position is responsible for supervising and coaching both the customer service and quality teams to ensure excellent service and continuous improvement of product quality. It involves managing external partners such as call centers, service centers, and It involves managing external partners such as call centers, service centers, and inspection partners, while collaborating closely with regional and global teams in Japan, the US, and China to maintain customer focus and uphold high It involves managing external partners such as call centers, service centers, and inspection partners, while collaborating closely with regional and global teams in Japan, the US, and China to maintain customer focus and uphold high

Apply for this job

Job Description

  • Responsibilities
    As a lead of Service team:
    - Communicate and supervise Call center to ensure safe and efficient operation.
    - Provide a call center operation system (we use Salesforce), product information, and products and equipment for product training of call center operators.
    - Provide support in responding to escalated important matters and irregular matters (instructions on how to respond, allocation to the appropriate department).
    - Communicate and supervise Service Center to ensure safe and efficient operation.
    - Provide a repair management system, product information, repair technology information, repair price information, and repair parts.
    - Provide judgment and advice when important matters or irregularities occur.
    - Communicate with Call Center/Service Center to budget operating costs (personnel, rented space, material, transportation, etc.).
    - Secure efficient & productive customer service process for high customer satisfaction rate.

    As a lead of Quality team:
    - Collaborate with Quality partner to perform quality check and evaluation on ODM's prototypes and report The purpose of this task is to eliminate as many quality issues as possible before mass production as well as improve the quality of mass-produced products. The purpose of this task is to eliminate as many quality issues as possible before mass production as well as improve the quality of mass-produced products.
    - Collaborate with Quality partner to execute inspection of Mass-produced products / Luxury Audio Products to evaluate and ensure that products meet Japanese quality standards before entering the Japanese market.
    - Work with Global (overseas headquarters) and related teams to improve product quality when a quality problem occurs in the Japanese market.
    - Deal with reporting to the relevant government agency for major quality problems in the Japanese market.
    - Attend the 1st investigation with your technical knowledge.
    - Share and report the status of the 1st investigation with the global (overseas headquarters) for investigation the root cause and implementation of Share and report the status of the 1st investigation with the global (overseas headquarters) for investigation the root cause and implementation of countermeasures.
    - Respond courteously and sincerely to customers who experienced or pointed out important quality issues.
  • Requirements
    - Minimum of 5 years' work experience in Customer Service or/and Quality department as a manager or supervisor or lead.
    - Electrical knowledge in case of Quality lead is welcomed
    - Self-starter, highly motivated and result-driven.
    - Ability to persevere and try to solve problems even if things don't go as planned. - Ability to see things from the customer's perspective.
    - Ability to see things from the customer's perspective.
    - Collaboration and communication skills with others.
    - Logical thinking and problem-
    - Organize and perform tasks based on priorities.
    - Advanced English skills.
    - Advanced Microsoft Excel/PowerPoint skills.
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥8,000,000~¥10,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Overseas communication, Foreign capital company, Weekends and holidays off, Make use of languages

Apply for this job

Return to list

Related Jobs

Technical Sales / Presales (Requirements Definition Specialist)|Technical Sales / Presales (Technical Sales / Requirements Definition Specialist)

  • IT, Software platform
  • Sales, Sales Administration, Sales Operations, Sales Planning & Analysis, Call Center Operations, Area・Regional Sales, Retail Sales (B2C), Business Development & Strategy, Account Manager (B2B), Production Engineer
  • Tokyo
  • ¥6,000,000~¥12,000,000

Our company is the top company in Japan in car navigation systems. While the company has a long history and a stable foundation, it is also taking on the challenge of doing business with the trends of the times. As for products for individuals, we mainly manufacture and sell in-vehicle equipment such as car navigation systems, car audio systems, and drive recorders. For corporate customers, the company's main business is mobility solution services. In addition to its own brand of car navigation systems, the company also supplies OEM products to automobile manufacturers for their OEM car navigation systems. from 2020, the company is partnering with a major automobile parts manufacturer to develop an integrated cockpit for the next generation of CASE vehicles.

In our company, which is undergoing a transformation into a solution service company, you will be responsible for projects from a technical perspective, standing between customers, business units, and technical departments.

Details.

Help desk manager

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Technical Help Desk, Call Center Operations
  • Tokyo
  • ¥6,000,000~¥9,000,000

This company, established in 2025, is a service provider in the mobility domain that helps companies manage the safety of their vehicles and improve operational efficiency.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.

As a help desk manager, you will not only standardize the response to inquiries, but also create a system that enables smooth resolution of issues and promote improvements through collaboration with engineers.

Details.

Customer Support Manager

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Technical Help Desk, Call Center Operations, Account Manager (B2B)
  • Tokyo
  • ¥6,000,000~¥9,000,000

This company, established in 2025, is a service provider in the mobility domain that helps companies manage the safety of their vehicles and improve operational efficiency.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.

You will lead the customer support function for traffic accident reduction support services. The ideal candidate will be responsible for the operation and management of the help desk, and will serve as the hub of the team to achieve both customer satisfaction and operational efficiency.

Details.

Customer Support

  • Manufacturer, Electrical & Electronic, Machinery, Equipment
  • Aftersales, Technical Help Desk, Call Center Operations
  • Osaka
  • ¥6,300,000~¥6,500,000

This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.

This is a technical support position in which you will accurately assess the situation over the phone and provide easy-to-understand solutions to technical questions and issues related to PLCs and other control equipment from customers.

Details.

Advertising Sales|Advertising Sales *Manager Candidate

  • IT, Software platform, Transportation, Trafic
  • Sales, Sales Operations, Sales Planning & Analysis, Call Center Operations, Area・Regional Sales, Retail Sales (B2C), Business Development & Strategy, Account Manager (B2B)
  • Tokyo
  • ¥5,500,000~¥7,000,000

It is a company that develops mobility-related services and promotes the digitalization of transportation and mobility.
Utilizing its own apps and platforms, the company offers a variety of services, mainly cab dispatch services.
is one of only a dozen unicorn companies in Japan, and is co-creating new mobility services with a variety of companies.

This is an opportunity to join an affiliate company that operates a cab media service, where you will be in charge of sales operations such as selling advertising space and progressing projects.
You will be mainly responsible for advertising sales, but you will also be expected to be an executive candidate for the joint venture or parent company.

Details.

Customer Support (Damage Compensation and Claim Handling)| Customer Support (Damage Compensation and Claim Handling)

  • OTHERS, Real Estate, Parking, Transportation, Trafic
  • Other, Other, Call Center Operations
  • Tokyo
  • ¥6,000,000~

As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. Furthermore, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people and cities, and developing various businesses such as car rentals and related financial services.
In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently expanding overseas in seven countries including the UK, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.

We will entrust you with handling cases that cannot be resolved at the contact center (you will work at a general office, not at the contact center). The mission of this department is to propose service improvements based on customer feedback and link them to improvements in service convenience and quality, so you will also be involved in planning and proposing improvements. As a department specializing in secondary response, we do not receive a large volume of calls, and although the main focus is on telephone calls, this is a job where you can spend time with each and every one of our customers.

Details.

Service Operations /Customer Support

  • Energy & Infrastructure, Energy
  • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
  • Tokyo
  • ¥7,500,000~¥14,000,000

We are a start-up company that provides new options for disasters and under-infrastructured areas with innovative technologies that enable the recycling and use of water resources. The company is evolving into a global organization that brings together engineers and researchers from around the world while taking on global issues such as climate change and water scarcity. Currently in the business growth phase, we are aiming for further expansion with an IPO in sight, based on a mission of high social significance. Our 100-person organization is rooted in a culture where each individual can take on challenges with discretion and responsibility.

This startup is pioneering innovative technologies that enable sustainable water circulation, offering vital solutions in times of disaster and in Tackling global issues such as climate change and water scarcity, the company is rapidly evolving into a global organization that attracts engineers and researchers from around the world. Now in a growth phase with an IPO on the horizon, it offers the opportunity to work on a mission with significant social impact. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges.

You will be a core member responsible for business process optimization and quality improvement in the service operation of the product.

Details.

User Support Desk|User Support Desk SV

  • IT, Software platform, Transportation, Trafic
  • Sales, Sales Administration, Sales Operations, Call Center Operations
  • Tokyo
  • ¥5,000,000~¥8,000,000

It is a company that develops mobility-related services and promotes the digitalization of transportation and mobility.
Utilizing proprietary apps and platforms, the company offers a variety of services, primarily cab dispatch services.
The company is one of only a dozen unicorn companies in Japan and is co-creating new mobility services with a variety of companies.

As a CX department leadership candidate, you will be responsible for the call center You will be responsible for staff training and center operations. In addition, you will also lead the English-language call handling, replying to emails and chats, managing the English version of the chatbot, and translating usage instructions into English.

Details.

Administrative staff for car share operation and membership management (Operations Management Department)

  • OTHERS, Real Estate, Parking, Transportation, Trafic
  • Sales, Sales Administration, Sales Operations, Call Center Operations
  • Tokyo
  • ¥4,700,000~¥6,200,000

As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. Furthermore, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people and cities, and developing various businesses such as car rentals and related financial services.
In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently operating overseas in seven countries, including the United Kingdom, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.

This department is responsible for ensuring the safe and appropriate use of our services by our customers.

Details.

Consultation

Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.

Connect with Us

Search by Location

  • Top
  • Job Listings
  • Administrative staff for car share operation and membership management (Operations Management Department)