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JP

JOB ID 24869

MaaS Service Operations Manager

  • Financial Services
  • IT, Program・Project Management
  • Aichi
  • ¥6,600,000～¥10,800,000

This Japanese company is a leading provider in the Japanese financial services industry, offering a wide range of financial products to its customers and dealers, including auto loans, leasing, and insurance. Playing a key role through customized financing solutions to support auto sales and improve customer mobility, the company operates in more than 40 countries and territories, and its finance business continues to grow globally as sales volumes increase. With a focus on innovation and reliability, the company is transforming itself into a mobility services company and is actively pursuing new business ventures to strengthen its brand and contribute to the growth of the automotive industry.

This company in Japan is a leading financial services provider in Japan offering a range of products including automobile loans, leases, and insurance, to customers and dealers. The company plays a pivotal role in supporting automotive sales and enhancing customer mobility with tailored financing solutions. Operating in over 40 countries and regions, the company's financial business continues to expand as sales volumes grow globally. Committed to innovation and reliability, the company is also transforming into a mobility service company, actively pursuing new business Committed to innovation and reliability, the company is also transforming into a mobility service company, actively pursuing new business ventures to further strengthen its brand and contribute to the growth of the automotive industry.

We are focusing on the domestic development of "my route", a Mobility as a Service (MaaS) application, with the aim of contributing to "freedom of movement for all" and "vibrant urban development". Through this service, we aim to enrich the mobility of users throughout Japan and, in the future, around the world. With the rapid growth of the service, including the introduction of MaaS applications throughout Kyushu, the number of users and stakeholders (transportation operators, local governments, automobile dealers, etc.) has increased, and the business domain is diversifying. Strengthening human resources to provide safe and secure services is now an urgent issue.

You will be responsible for a wide range of tasks related to app operations (customer success, contact center management, improvement and operation of back-office operations, legal support, etc.) and contribute to providing safe and secure services. Because of the wide variety of work areas and the fact that many of the tasks are new to us, you will play an important role in connecting external stakeholders (users and partners) with our internal team. In doing so, you will be required to have a high antennae for the industry.

As an Assistant Manager (with the possibility of promotion to Manager in the future), you will be responsible for the overall management of the service operation, as well as the management of two team members and outsourced contractors.

The company is focusing on the domestic expansion of our MaaS (Mobility as a Service) app, my route, contributing to "freedom of movement for everyone" and "creating vibrant cities" through the service. They aim to enrich the mobility of users across Japan and, eventually, the world. With the rapid growth of services such as the adoption of the Kyushu-wide MaaS app, the number of users and stakeholders ( With the rapid growth of services such as the adoption of the Kyushu-wide MaaS app, the number of users and stakeholders (transport operators, local governments, dealerships, etc.) is increasing, and the diversification of business areas is progressing. Strengthening human resources to provide safe and secure services is now an urgent priority.

You will be responsible for a broad range of operations related to app management (customer success, contact center management, back-office process Given the diverse nature of the work and the fact that many tasks are in areas that are new to the company, you will play a key role in connecting external stakeholders. Given the diverse nature of the work and the fact that many tasks are in areas that are new to the company, you will play a key role in connecting external stakeholders (users and partners) with internal teams, while maintaining a high level of industry awareness.

As an Assistant Manager (potentially a future Manager), you will be responsible for service operations, as well as managing a small team of 2 members and external contractors.

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Job Description

  • Responsibilities
    Respond to user and corporate inquiries and manage call center
    - Research and respond to various domestic and international regulations related to apps and transportation
    - Manage and improve back office operations
    - Plan improvements to app features based on user feedback
    - Regional consulting, depending on situation, Additional work may be added or rotated to regional consulting, promotions, business operations, etc., depending on the situation.

    Project Management Environment

    Email management and sharing: MailWise
    ・ Analytics tools: Firebase, Google Analytics, AppsFlyer, KARTE
    ・ Ad management: Google AdMob
    ・ Project management: Jira
    ・ Communication tools: Slack, Teams, Backlog
    Design: Figma
    (*If needed, training in the use of these tools is available on the job)

    [Examples of responsibilities]
    ・ Handle inquiries from users and businesses, and manage the call center
    ・ Research and address various regulations (both domestic and international) related to the app and transportation ・ Manage and improve back-office operations ・ Plan app feature improvements Research and address various regulations (both domestic and international) related to the app and transportation
    ・ Manage and improve back-office operations
    ・ Plan app feature improvements
    Depending on the situation, there is a possibility of additional assignments or rotations to regional consulting, promotions, and business management roles Depending on the situation, there is a possibility of additional assignments or rotations to regional consulting, promotions, and business management roles

    [Project Management Environment].

    Email management and sharing: MailWise
    ・ Analytical tools: Firebase, Google Analytics, AppsFlyer, KARTE
    ・ Advertising operations: Google AdMob
    Project management: Jira
    ・ Communication tools: Slack, Teams, Backlog
    ・ Design: Figma
    (Note: You will be trained to use these tools as needed in the course of your work. of your work.)
  • Requirements
    Experience in managing projects involving multiple stakeholders
    ・ Ability to set project direction based on quantitative and qualitative analysis
    ・ Ability to lead the PDCA cycle including information gathering, analysis, issue identification, communication with stakeholders, and proposal development
    ・ Project size

    Experience in managing projects involving multiple stakeholders
    ・ Ability to set project directions based on quantitative and qualitative analysis Ability to set project directions based on quantitative and qualitative analysis
    ・ Ability to lead the PDCA cycle, including information gathering, analysis, issue Ability to lead the PDCA cycle, including information gathering, analysis, issue identification, communication, and proposal development
    ・ Experience in taking ownership and collaborating with internal and external stakeholders Experience in taking ownership and collaborating with internal and external stakeholders to launch and grow business services, regardless of the project size
  • Preferred
    Experience in planning, managing, or project managing new business initiatives
    ・ Industry experience in MaaS, public transportation, or related fields, including knowledge of the realities of transportation operators
    ・ English proficiency (TOEIC score of 700 or above, or experience using English in the workplace)
    Ability to think flexibly without being bound by existing concepts
    ・ Ability to think outside the box

    ・ Experience in planning, managing, or project managing new business initiatives
    ・ Industry experience in MaaS, public transportation, or project managing new business initiatives ・ Experience in business development, management, or management of new business initiatives ・ Experience in business development, management, or project management Experience in planning, managing, or project managing new business initiatives
    ・ Industry experience in MaaS, public transportation, or related fields (knowledge of transport operators' conditions) ・ English proficiency (TOEIC score of
    Proactive, able to share information with the team and contribute towards achieving goals
    Ability to think flexibly without being constrained by conventional concepts
  • Location
    Aichi
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥6,600,000～¥10,800,000
  • Attractive
    Points
    Childcare support system, Overseas communication, Weekends and holidays off, Make use of languages

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