Customer Success Solution Architect

Field Service Engineer

A leading global manufacturer specializing in heavy machinery and construction equipment, this company boasts a dominant market share in the large With over 70 years of innovation and With over 70 years of innovation and expertise, it serves major infrastructure projects worldwide, including highways, bridges, power plants, and wind energy installations. maintains a strong presence in Japan and other key markets, offering comprehensive after-sales support, assembly, maintenance, and field service. Committed to technical excellence and customer satisfaction, it invests heavily in employee training and Committed to technical excellence and customer satisfaction, it invests heavily in employee training and international collaboration, ensuring its position as a market leader with a robust global footprint and continuous growth.

As a Field Service Engineer, you will be responsible for the on-site delivery, assembly, maintenance, and troubleshooting of some of the world This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. 'll conduct technical inspections, diagnose and resolve mechanical or electronic issues, and provide after-sales support that meets the The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical documentation and communicating with global teams, including participation in training programs overseas.

Details.

After Services Engineer

A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.

Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.

You will be in charge of after-sales support operations for automated conveyor services.
In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships.

Details.