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JP

JOB ID 26153

Customer Support Manager

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Technical Help Desk, Call Center Operations, Account Manager (B2B)
  • Tokyo
  • ¥6,000,000～¥9,000,000



You will lead the customer support function for our traffic accident reduction support service. The ideal candidate will be responsible for the operation and management of the help desk and will serve as the hub of the team to achieve both customer satisfaction and operational efficiency.

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Job Description

  • Responsibilities
    Design and improve operations for handling email and telephone inquiries
    - Design and improve operations for handling email and telephone inquiries
    - Handle escalation of technical inquiries from customers and coordinate with engineers
    - Plan and promote business process improvements and new mechanisms
    - Manage team members Management and training of team members
  • Requirements
    Experience in customer support or helpdesk
    - Experience in team management or supervision
    - Experience in designing and improving call handling operations
    - Experience in planning and implementing business improvements and new systems
    - Smooth communication skills with internal and external stakeholders, including engineers
  • Preferred
    Support and operations experience with hardware products
    - Experience in the technical support area
    - Experience in a hub function in a fast-growing or diverse organization

    ■Personality Requirements
    - First-person, team-oriented and able to take ownership and execute projects
    - Willing to work hard and be self-motivated, Able to think of ways to work with ambiguity, uncertainty, and instability
    ・Able to think and move in ways that are possible
    ・Balance customer orientation with rational decision making for the company
  • Location
    Tokyo
  • Work Style
    Flex working possible
  • Salary
    ¥6,000,000～¥9,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Venture Company, Management Position, New businesses and services

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