JOB ID 26167

Program Operations Manager

  • Manufacturer, Automotive Parts
  • IT, Program・Project Management, Program・Project Management
  • Tokyo
  • ¥10,000,000~¥13,000,000

This global leader in connected technologies specializes in providing premium audio, visual, and telematics solutions, particularly for automotive, consumer, and enterprise markets. With a strong presence in Japan, the company develops advanced in-car audio systems, connected services, and infotainment solutions, often integrating AI and cloud-based technologies. Their focus includes enhancing in-vehicle experiences through high-quality sound, smart connectivity, and software-driven solutions, making them a Their focus includes enhancing in-vehicle experiences through high-quality sound, smart connectivity, and software-driven solutions, making them a key player in the automotive and consumer electronics industries.

Lead program execution and customer alignment in Japan while scaling global operations for new business growth. Ensure high-performing teams, disciplined execution, and effective collaboration between local and global stakeholders.

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Job Description

  • Responsibilities
    Set clear expectations, track team progress, and ensure accountability.
    Monitor SLAs, change request turnaround, and delivery milestones; flag risks
    Build trusted relationships with Japanese OEMs, engineers, suppliers, and global colleagues.
    Standardize workflows and reporting for current and future customer operations. Deliver dashboards Standardize workflows and reporting for current and future customer operations.
    Deliver dashboards and updates highlighting execution status, risks, and decision points.
    Translate customer expectations into actionable steps and explain global processes locally.
    Foster a high-performing team culture with clarity, Foster a high-performing team culture with clarity, discipline, and accountability.
  • Requirements
    10+ years of experience in program management, account management, or transformation roles in automotive, industrial, or technology sectors.
    Bilingual in Japanese and English.
    Proven ability to manage cross-functional projects under pressure.
    Comfortable coordinating across multiple time zones and functions.
    Strong relationship management and influence skills.
    Data-driven with strong problem-solving and decision-making capabilities. capabilities.
  • Preferred
    Experience scaling operations for new business launches or customer expansions.
    Familiarity with dashboards, KPI tracking, or automation tools.
    Exposure to global customer or supplier negotiations.
    Initiative-taking with strong prioritization and deadline management.
    Background in AI- or Background in AI- or data-supported operations improvements.
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥10,000,000~¥13,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Foreign capital company, Overseas communication, Make use of languages

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