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JP

JOB ID 26459

Community & Event Planning Manager

  • Manufacturer, Manufacturer-Automotive
  • Marketing, Event, Promotion, Account Manager (B2B)
  • Tokyo
  • ¥6,000,000～¥10,000,000

This company, established in 2025, is a service provider in the mobility domain and is engaged in the business of helping companies manage the safety and operational efficiency of their vehicles.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.

You will lead the planning and operation of user communities and events. You will be responsible for creating connections between customers through offline events and user meetings, and promoting usage and preventing churn in the context of customer success.

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Job Description

  • Responsibilities
    Planning and managing offline events for customers (user meetings, study groups, conferences, etc.)
    - Launching, managing and activating customer communities
    - Planning and content creation based on customer feedback and use cases
    - Promoting customer engagement in conjunction with marketing initiatives
    - Event and Lead the overall community strategy design and roadmap development
    ・Manage team members (including organizational management when grouped together in the future)
  • Requirements
    Experience in planning and managing offline events at a business company
    ・Experience in launching or managing communities (user groups, study groups, fan communities, etc.)
    ・Experience in marketing at a business company (including experience in planning in conjunction with digital measures)
    ・Experience in collaborating with multiple departments and external partners to promote projects Experience in promoting projects in collaboration with multiple departments and external partners
    ・Ability to conceptualize plans that lead to churn prevention and usage promotion, starting from the customer experience
    ・Experience in designing and promoting the overall picture, rather than just executing one-off measures, in the event and community area
  • Preferred
    Experience in customer success and user community management in the BtoB SaaS space
    - Experience in planning and promoting customer events and conferences from scratch
    - Interest in the safety and mobility field
    - Experience starting a new group in a growing organization and leading the organization into the future
    - Experience increasing customer engagement through content planning (articles, interviews, videos, etc.) Experience increasing customer engagement through content planning (articles, interviews, videos, etc.)

    ■Personality Requirements
    ・First person, team-oriented, able to take ownership and execute projects
    ・Willing to work hard and be hands-on
    ・Enjoys ambiguity, uncertainty, and instability and can think of ways to make things work
  • Location
    Tokyo
  • Work Style
    Flex working possible
  • Salary
    ¥6,000,000～¥10,000,000
  • Attractive
    Points
    No relocation, Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Venture Company, New businesses and services

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