JOB ID 26788

Customer Quality Engineer

  • IT, Software platform
  • Electronics, QC・QA
  • Hiroshima, Aichi
  • ¥7,000,000~¥12,000,000

A global automotive technology company specializing in cockpit electronics, including digital instrument clusters, infotainment systems, head-up displays, and domain controllers. Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined vehicle solutions that enhance the driver and passenger experience.

This role acts as a key interface between customers and plants, ensuring quality requirements are understood, met, and sustained throughout the product lifecycle. This role acts as a key interface between customers and plants, ensuring quality requirements are understood, met, and sustained throughout the product lifecycle.

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Job Description

  • Responsibilities
    Execute, maintain, and improve customer quality standards while supporting manufacturing plants on customer expectations and requirements.
    Manage and coordinate communication between customers and internal plants.
    Lead and support plants in understanding customer requirements, evaluations, and audits within the region. and audits within the region.
    Coordinate quality documentation submissions for APQP, PPAP, and 4M changes.
    Support plants in corrective actions, including 8D problem-solving and
    Support plants in corrective actions, including 8D problem-solving and market quality trend analysis. Review, validate, and submit quality-related documents (e.g., change requests, 8D Review, validate, and submit quality-related documents (e.g. change requests, 8D reports) in line with customer requirements and internal approval processes.
  • Requirements
    5+ years of experience in automotive quality, manufacturing, and/or engineering.
    Strong background in quality systems, tools, and processes.
    Experience in customer-facing roles within Quality, Product Development, Project Management, or Sales.
    Solid problem-solving skills and experience with structured methodologies (e.g., 8D).
    Data analysis experience related to warranty performance, PPM, and warranty claim validation.
    Knowledge of FMEA / PFMEA and customer satisfaction. FMEA / PFMEA and customer PPAP management.
  • Preferred
    Experience with Mazda quality standards.
    Product knowledge related to clusters, displays, or CMU systems.
  • Location
    Hiroshima, Aichi
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥7,000,000~¥12,000,000
  • Attractive
    Points
    Overseas communication, Foreign capital company, Make use of languages

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