JOB ID 25256

Customer Success

  • IT, Software platform, Transportation, Trafic
  • Sales, Account Manager (B2B)
  • Tokyo
  • ¥5,000,000~¥6,500,000

It is a company that develops mobility-related services and promotes the digitalization of transportation and mobility.
Utilizing its proprietary apps and platforms, the company offers a variety of services, primarily a cab dispatch service.
is one of only a dozen unicorn companies in Japan, and is co-creating new mobility services with a variety of companies.

The company is a unicorn company with more than a dozen companies in Japan, and is co-creating new mobility services with a variety of companies. You will be responsible for following up effectively and efficiently with both systems and people to ensure that corporate clients are able to utilize this service to reduce accidents.

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Job Description

  • Responsibilities
    Design, build, and execute successful customer experiences
    - Create KPIs for customer utilization and develop measures to increase frequency of use
    - Manage task progress/manage team members
    - Account management for major customers
  • Requirements
    -Experience in corporate sales or customer success
    -Design, build, and execute successful customer experiences in web services
    -Ability to analyze both quantitative and qualitative user information and develop strategies
  • Preferred
    Experience in onboarding within customer success
    ・Project management experience
    ・Work experience in both startups (including mega-ventures) and large companies
    ・Sales experience in the human resources industry

    ■Personality Requirements
    ・First person, team oriented, able to take ownership and execute projects ・Able to work independently and take initiative ・Able to think and move in ways that work Able to take ownership and execute projects in a first-person, team-oriented manner
    ・Willing to work hard and take initiative
    ・Able to enjoy ambiguous, uncertain, and unstable situations and think of ways to make things happen
    ・Like to experiment and take shape in new areas
    ・Openly communicate
    ・Strive to think outside the box
    ・Effort to maximize one's own performance People who can work hard to maximize their own performance
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥6,500,000
  • Attractive
    Points
    Weekends and holidays off, Preparing for IPO, Venture Company, New businesses and services

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