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JOB ID 27711
Used Car Sales
- Distribution & Retail
- Sales, Retail Sales (B2C)
- Tokyo
- ¥4,000,000~¥6,000,000
This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.
This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.
Join a famous luxury car dealer and support them in their used car sales activities and customer interaction. Younger candidates without automotive experience with a background in B2C are also welcome to apply.
This is a company with a high reputation as a luxury imported car dealer, responsible for used car sales and customer service. If you have experience in BtoC sales or customer service, we welcome young professionals with no automotive industry experience.
Job Description
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- Responsibilities
・Identify target new customers, develop a customer acquisition plan, and execute it
・Utilize internal marketing tools, events, and campaigns
・Utilize digital tools, direct mail, phone calls, in-person visits, etc.
・Create and maintain a prospect database
・Attract prospective customers to the showroom
・Provide customer service at the showroom
・Post listings on online platforms (Car Sensor, Goo)
・Respond to various inquiries (phone, web tools, etc.)
・Clarify customer needs regarding their intended vehicle purchase, delivery date, payment methods, etc.
・Introduce the features and benefits of products and services (vehicles, insurance, loans, leases, after-sales care, inventory, delivery schedules)
・Answer customer questions
・Identify customers’ concerns, challenges, and issues, and propose solutions
・Appraise the customer’s vehicle
・Recommend and conduct test drives
・Prepare and present a quote
・Negotiate terms proposed by the customer
・Sign the contract
・Prepare vehicle registration documents
・Assist with preparing and submitting garage certification documents
・Prepare the vehicle for delivery
・Explain the vehicle’s features and how to operate it while showing the customer the actual vehicle
・Hand over the vehicle to the customer
・Maintain relationships with customers through regular use of digital tools, phone calls, and in-person visits
・Answer customer questions
・Recommend replacements, inspections, and vehicle inspections
・Ask customers to refer prospective customers
・Respond promptly when an issue arises
・Share information with relevant departments
・Follow up on the issue
・Develop annual, monthly, and weekly targets and plans for vehicle sales and voluntary insurance policies
・Record the number of showroom visitors, leads generated, vehicle appraisals, test drives, and quotes provided; analyze variances from plans; and devise and implement improvement measures.
・Record sales target achievement rates (vehicle sales, voluntary insurance sales and renewals); analyze variances from plans; and devise and implement improvement measures.
・Analyze sales productivity (sales by source, revenue per unit, gross profit per unit, discount rate), formulate improvement measures, and implement them.
・Maintain, update, and remove entries from the customer database
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- Requirements
- ・Able
to actively build and maintain relationships continuously ・Confident attitude and positive impressions
; able to recognize problems and issues, analyze root causes, and devise
solutions ・Interpersonal skills, cooperation, and initiative
・Able
to complete tasks to the end within deadlines ・Customer-oriented mindset and behavior
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- Location
- Tokyo
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- Work Style
- In-office work only
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- Salary
- ¥4,000,000~¥6,000,000
-
- Attractive
Points - Over 50% Mid-Career Hires, New graduates welcome, Foreign capital company
- Attractive
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