What is Warranty/Warranty Work?

summary

When you purchase a vehicle, such as a car, you can choose to purchase a warranty to cover any defects that may occur. The warranty’s job is mainly to verify the coverage when a claim is filed for replacement due to an accident or defect. The position monitors and optimizes the compensation claims to ensure that they are within the policy limits set forth in the regulations and that the claim request is correctly described.

*This page covers warranty in after-sales service, which is different from quality assurance in the production process. →Quality Control/Quality Assurance What does quality control/quality assurance do?

Manufacturer and dealer warranties

There are two types of automobile warranties (warranties): manufacturer warranties provided by the manufacturer of the finished vehicle, and dealer warranties provided by the company that sells the vehicle, such as a dealer.

What is a manufacturer’s warranty?

The manufacturer’s warranty is a free inspection offered by the manufacturer of a complete vehicle to customers who have purchased a new vehicle to ensure safety and maintain performance. During the inspection, if any defects are found in the parts used, we will replace or repair them.

What is a Dealer Warranty?

Another type of automobile warranty (warranty) is a dealer warranty. Since each dealership has its own warranty, the parts covered by the warranty vary from dealership to dealership. In general, the warranty covers all parts of the vehicle except consumable parts (battery, tires, etc.), oil system, inside and outside of the body, and exterior parts. In addition, used car dealership warranties have shorter warranty periods and shorter mileage.

What exactly do you do?

<Complete vehicle manufacturers>
– Determine and manage warranty claims submitted by dealers and new vehicle centers
– Conduct warranty operations training for dealers
– Analyze warranty claims
– Support technical assistance teams when conducting recall campaigns
– Expand sales of extended warranty programs
– Warranty service related Liaise with factories
・Support dealer development to properly set up for warranty service
・Paper documentation of warranty requests and service in Japan
・Responsible for return of warranty parts

＜
・Determination of manufacturer’s coverage｜Customer negligence or manufacturer’s negligence
・In case of manufacturer’s coverage, application to the home country manufacturer via a dedicated terminal input
・Calculation of related labor charges based on knowledge of automobile maintenance
・Photographing of faulty parts

Examples of Warranty Guarantees

Today’s vehicles are becoming more sophisticated and sophisticated, and repairing them in the event of a breakdown is becoming more difficult. Therefore, if you are under warranty in the event of a breakdown, you will receive free replacement or repair.

The mileage and other limitations determine whether the warranty covers the vehicle in the event of a breakdown, but some complete vehicle manufacturers differentiate themselves from competing manufacturers not only by the price of the vehicle, but also by this type of after-sales care.

Skills and experience required for this job

Technical knowledge of automotive maintenance: Automotive knowledge and technical background such as auto mechanic license or automotive engineering is required.

Problem-solving skills: The request must be justified based on the process of analysis and the principles determined.

Professional communication skills, both verbal and written: The ability to communicate in writing and confirm that customer requests are covered by the warranty is a must. Also, the ability to verbalize and communicate clearly how to provide training to the relevant factories is necessary.

How do I move from mechanic to warrantee?

If you would like to change your job title to Warranty (Warranty) with your experience as a mechanic, please feel free to contact us. We will be happy to introduce you to a position that meets your needs.

Turnpoint Consulting specializes in the mobility industry, dealing with companies that provide a wide range of mobility-related services, both automotive and otherwise.

If you are looking for a new career path with your auto mechanic license, please contact us for a free career consultation. We will support you in your job search by providing you with information on private jobs that even major agencies do not offer, interview support, annual salary negotiation, and resignation procedure support.