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JP

JOB ID 25083

Customer Success & Operations

  • Logistics & Transportation, Logistics, Warehouse, Others, Transportation, Trafic
  • Executive Management, Business planning・Business management, Sales Operations, Sales Planning ＆ Analysis
  • Tokyo
  • ¥5,500,000～¥9,000,000

We are a logistics tech startup company that operates a matching platform business connecting shippers and carriers and a SaaS business supporting operational DX for shippers.
In the over 14 trillion yen logistics industry, we will transform Japan's logistics by combining our brand, nationwide sales network, and the structure and products of our office business. We will transform logistics in Japan by combining our brand and nationwide sales network with the structure and products of our office business in the over 14 trillion yen logistics industry. The business growth is directly related to future social issues, and this is an area that is attracting a great deal of attention from investors and clients.

This position will lead the design and improvement of customer success operations to achieve business growth and improve the customer experience.
You will be able to create the structure of the customer success organization from the ground up, and you will feel the satisfaction of seeing your own designs and operations directly reflected in the entire team.

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Job Description

  • Responsibilities
    Design and improve business processes and operations in customer success
    ∟ Hear about issues related to operational efficiency and propose improvements
    ∟ Optimize operations, including system implementation and tool selection
    ∟ Analyze customer data
    ∟ Analyze customer usage, satisfaction, and other data and propose measures to prevent churn and up-selling Propose and implement measures to prevent churn and upsell
    ・Strengthen collaboration with product
    ∟Consolidate and organize customer requests and provide feedback to product side
    ∟Organize information upon release of new functions and build internal and external sharing system
  • Requirements
    Experience in one of the following in an IT related company
    ・Experience in operations improvement such as SalesOps /CSOps
    ・Experience in customer success
    ・Experience in sales planning
  • Preferred
    Experience in designing operations related to Sales/CS operations in a SaaS company
    - Experience in information design (document management, knowledge management)
    - Experience in data analysis and KPI design

    ■Personality Requirements:
    - Strong commitment to growing the business and persistence to get things done
    - Candidate who can gather feedback from customers and internal members - Candidate who wants to grow rapidly in a demanding environment unique to a startup. An honest person who can gather feedback from customers and internal members
    ・People who want to grow rapidly in a demanding environment unique to a startup
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,500,000～¥9,000,000
  • Attractive
    Points
    Stock options available, Childcare support system, Weekends and holidays off

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