JOB ID 25083

Customer Success & Operations

Executive Management, Business planning・Business management, Sales Operations, Sales Planning ＆ Analysis

Tokyo
¥5,500,000～¥9,000,000

We are a logistics tech venture company that operates a matching platform business connecting shippers and carriers and a SaaS business supporting operational DX for shippers.
In the over 14 trillion yen logistics industry, we combine our brand, nationwide sales network, and office business structure and products, We will revolutionize the logistics industry in Japan. The company's business growth is directly linked to future social issues, and it is an area that is attracting a great deal of attention from investors and clients.

This position will lead the design and improvement of customer success operations to achieve business growth and improve the customer experience.
You will be able to create the structure of the customer success organization from the ground up, and you will feel the satisfaction of seeing your own designs and operations directly reflected in the entire team.

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Job Description

Responsibilities

Design and improve business processes and operations in customer success
∟ Hear about issues related to operational efficiency and propose improvements
∟ Optimize operations, including system implementation and tool selection
∟ Analyze customer data
∟ Analyze customer usage, satisfaction, and other data and propose measures to prevent churn and up-selling Propose and implement measures to prevent churn and upsell
・Strengthen collaboration with product
∟Consolidate and organize customer requests and provide feedback to product side
∟Organize information upon release of new functions and build internal and external sharing system
Requirements

Experience in one of the following in an IT related company
・Experience in operations improvement such as SalesOps /CSOps
・Experience in customer success
・Experience in sales planning
Preferred

Experience in designing operations related to Sales/CS operations in a SaaS company
- Experience in information design (document management, knowledge management)
- Experience in data analysis and KPI design

■Personality Requirements:
- Strong commitment to growing the business and persistence to get things done
- Candidate who can gather feedback from customers and internal members - Candidate who wants to grow rapidly in a demanding environment unique to a startup. An honest person who can gather feedback from customers and internal members
・People who want to grow rapidly in a demanding environment unique to a startup
Location

Tokyo
Work Style

Remote working possible, Flex working possible
Salary

¥5,500,000～¥9,000,000
Attractive
Points

Stock options available, Childcare support system, Weekends and holidays off