JOB ID 25083

Customer Success & Operations

We are a logistics tech startup company that operates a matching platform business connecting shippers and carriers and a SaaS business supporting operational DX for shippers.
In the over 14 trillion yen logistics industry, we will transform Japan's logistics by combining our brand, nationwide sales network, and the structure and products of our office business. We will transform logistics in Japan by combining our brand and nationwide sales network with the structure and products of our office business in the over 14 trillion yen logistics industry. The business growth is directly related to future social issues, and this is an area that is attracting a great deal of attention from investors and clients.

This position will lead the design and improvement of customer success operations to achieve business growth and improve the customer experience.
You will be able to create the structure of the customer success organization from the ground up, and you will feel the satisfaction of seeing your own designs and operations directly reflected in the entire team.