JOB ID 25165

Customer Success Manager

  • Manufacturer, Micromobility
  • Sales, Sales Planning & Analysis
  • Tokyo
  • ¥5,000,000~¥9,000,000

A startup company that provides electric kickboards and electric bicycle sharing services with the aim of popularizing micromobility.
The company has set up stations mainly in urban areas and is developing a system that makes short-distance travel easy and efficient.
The service is easy to use via a dedicated app and is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and solve urban transportation issues as well as rural transportation issues.

The Alliance Promotion Department will be the department that promotes the introduction of our services and the establishment of boarding and alighting points (ports) in each city.
By expanding the number of ports throughout the city, we are laying the groundwork to provide users with the "get on and get off anywhere" experience, while taking on the daily challenge of creating cities that are easy to live and work in and increasing the value of port owners' properties.

In this position, we are looking for a "Customer Success Manager" who will be entrusted with actions to maximize LTV (Life time value) of
our service through account management for owners (property owners, management companies, etc.) who already have a contract with ports.

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Job Description

  • Responsibilities
    General account management for stakeholders of ports with particularly high utilization rates
    ・Proposals to prevent churn and expand contracts to maximize LTV of already-contracted ports
    ・Proposals to improve products, sales, and overall workflow based on feedback from each stakeholder
  • Requirements


    Must have experience in one of the following:
    - Corporate sales or customer success experience (2+ years)
    - Property management or other real estate owner communication experience (2+ years)
  • Preferred

    - Experience in dealing with existing customers to increase their loyalty
    - Sales experience in ToB services
    - Understanding of the real estate industry
    - Experience working in a fast changing industry and company
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥9,000,000
  • Attractive
    Points
    Childcare support system, Weekends and holidays off, New businesses and services

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