JOB ID 25165

B2B Customer Support |

  • Logistics & Transportation, Transportation, Trafic
  • Sales, Sales Planning & Analysis
  • Tokyo
  • ¥5,000,000~¥7,500,000

A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

The mission of this position is to maximize team performance and build and maintain stable and high-quality operations as the command tower leading the front line of support.
Through member development, business process improvement, and KPI management, you will take responsibility for the quality of the "owner support" service and strongly promote business growth from the field.

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Job Description

  • Responsibilities
    ■Operation construction and management
    support You will be responsible for designing, constructing, and continuously improving and responding to business flows, quality management (monitoring, feedback), knowledge management, and creating and updating various manuals, and instilling them in the team.

    ■In cooperation with the policy promotion and reporting
    manager, team strategies and measures are incorporated into the field, implementation is the lead, and the team's activity performance and issues are quantitatively and qualitatively analyzed, and reporting to management is directed and reported to the management when important incidents occur.

    ■Team management
    members will set goals (KPIs), progress management, evaluation, feedback, support member development and skill improvement through on-the-job training and training, and respond to escalations in daily work and make final decisions.
  • Requirements
    ・Experience in customer support SV
    at a toB company, KPI setting, business improvement based on numerical analysis, and team management
    experience ・Leadership
    to motivate members and maximize the performance of the entire team ・Logical thinking and execution skills to structure complex issues and plan and implement solutions
  • Preferred
    ・Experience
    in the real estate industry, experience in sales, customer success, and customer support
    for the real estate industry, experience in dealing with
    customers based on contract information, business management (playing manager) in a team of 5 or more people, design experience
    , and experience
    in proposing business improvements in collaboration with multiple departments ・Experience
    in using Salesforce ・Experience in improving operations using AI
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥7,500,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Venture Company, New businesses and services

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