JOB ID 25165

Owner Support (Customer Support)

  • Manufacturer, Manufacturer-Automotive, Micromobility, Transportation, Trafic, Software platform
  • Sales, Sales Planning & Analysis
  • Tokyo
  • ¥5,000,000~¥7,500,000

A startup company that provides electric kickboards and electric bicycle sharing services with the aim of popularizing micromobility.
The company has set up stations mainly in urban areas and is developing a system that makes short-distance travel easy and efficient.
The service is easy to use via a dedicated app and is attracting attention as a sustainable means of transportation.
The company is developing a sustainable mobility service that reduces environmental impact and solves urban transportation issues as well as rural transportation issues.

About the organization and the position】
The CS Group of the Service Operation Office is responsible for creating a CS response system that not only handles day-to-day inquiries but also avoids potential risks in order to ensure that users can use our services safely.
In addition, we would like you to take on the challenge of communicating not only with users, but also with port owners and all other people in the city in order to promote future business expansion.
We consider customer support itself as one of our company's important product elements, and you will be responsible for promoting various responses to product planning, design, and refinement, involving both inside and outside of the company.

In this position, we are looking for a member of the owner support team who is in charge of responding to inquiries from owners who have already signed up for ports, taking actions to ensure continued use, and creating support systems and mechanisms.

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Job Description

  • Responsibilities
    Creation of manuals, systems, and organizations aimed at maximizing LTV for port owners
    ・Consideration and numerical management of measures to be taken as a team
    ・Respond to inquiries from owners (real estate owners, management companies, etc.) who have already contracted with ports/actions for continued use
    ・Propose and promote business improvement in cooperation with relevant in-house departments Propose/promote business improvement
    * Scope of changes in work content: work as directed by the company
  • Requirements
    <Experience
    Experience in any of the following:
    Experience in corporate sales (inside sales experience is also acceptable)
    Experience in customer success
    Experience in customer support at a business-to-business company


    Communication and management skills to properly engage and persuade internal and external stakeholders. Ability to think logically and make decisions in business
  • Preferred
    <Experience in the real estate industry
    - Experience in the real estate industry
    - Experience in sales, customer success and customer support for the real estate industry
    - Experience in dealing with customers based on information in contracts
    - Experience in managing (playing manager) and designing operations for a team of 5 or more people
    - Experience in working with multiple departments to propose business improvements Experience in
    ・Experience in using Salesforce
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥7,500,000
  • Attractive
    Points
    Childcare support system, Weekends and holidays off, New businesses and services

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