JOB ID 26240

key account manager

  • Manufacturer, Electrical & Electronic
  • Sales, Account Manager (B2B)
  • Kanagawa
  • ¥9,000,000~¥14,000,000

The firm is a global automotive supplier with operations in 57 countries, shaping the future of mobility by focusing on key industry megatrends such as automated driving, electrification and connectivity. The firm is seeking an experienced Customer Center Manager to manage a key automotive OEM account in Japan.

The firm is seeking an experienced Customer Center Manager to manage a key automotive OEM account in Japan.
This full-time position is based in Yokohama and requires frequent travel to Ota City.
The role involves strategic account management, commercial negotiations, and driving customer-focused business development. The role involves strategic account management, commercial negotiations, and driving customer-focused initiatives to strengthen long-term partnerships.
You will serve as the primary sales contact for the customer, leading cross-functional The role involves strategic account management, commercial negotiations, and driving customer-focused initiatives to strengthen long-term partnerships.

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Job Description

  • Responsibilities
    Contract & Standards Management: Coordinate internal reviews of customer contracts and negotiate global terms and conditions.
    Claim Management: Develop and execute claim strategies, acting as the key negotiator for cross-business area claims.
    Commercial Management: Lead activities to improve commercial performance, manage crisis topics, and enhance digitization for B2B portals and CRM systems.
    Sustainability: Align and negotiate customer sustainability requirements with corporate sustainability strategies.
    Customer & Market Intelligence: Monitor competitor activities, collaborate with product and marketing teams, and identify opportunities for early-stage involvement in customer development processes.
    Volume Planning: Provide accurate OEM production volume forecasts and maintain a global intelligence framework.
    Customer Communication & Events: Define and execute marketing and communication plans in collaboration with the local marketing team.
    Customer Experience: Track customer satisfaction, gather feedback, and implement improvement actions.

  • Requirements
    Experience: Minimum 5 years in customer-related roles (sales, project management, program management, business controlling) within the automotive Experience: Minimum 5 years in customer-related roles (sales, project management, program management, business controlling) within the automotive industry, or at least 2 years working with the specified OEM.
    Skills: Strong communication, negotiation, and teamwork abilities; proactive approach.
    Education: Degree in Business or Engineering preferred.
    Technical: Proficiency in MS Office; familiarity with automotive business processes is a plus .
    Languages: Native-level Japanese and business-level English.

    Personality:

    - Able to build smooth relationships with anyone, skilled in timely and accurate communication
    - Strong logical thinking ability
    - Balanced IQ and EQ
  • Location
    Kanagawa
  • Work Style
    Remote working possible
  • Salary
    ¥9,000,000~¥14,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Overseas business trip, Overseas communication, Foreign capital company, Directly under president and executives, Major corporation

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