JOB ID 26240

Key Account Manager

  • Manufacturer, Electrical & Electronic
  • Sales, Account Manager (B2B)
  • Kanagawa
  • ¥9,000,000~¥13,000,000

It is a global automotive parts supplier with operations in 57 countries, focusing on key industry megatrends such as autonomous driving, electrification, and connectivity, shaping the future of mobility. Founded in 2000 as a joint venture with a major Japanese company, the company has its headquarters and engineering center in Yokohama City to provide development, technology, and products to Japanese customers.

The firm is seeking an experienced Customer Center Manager to manage a key automotive OEM account in Japan.
This full-time position is based in Yokohama and requires frequent travel to Utsunomiya.
The role involves strategic account management, commercial negotiations, and driving customer-focused initiatives to strengthen the long-term partnership.
You will serve as the primary sales contact for the customer, leading cross-functional projects involving multiple business units.

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Job Description

  • Responsibilities
    1. Customer Contract & Standard Management: Initiate and coordinate internal review of customer contracts, negotiate all Global Terms & Conditions with customer;

    2. Customer Claim Management: Guide, prepare and execute customer-specific claim strategy and act as internal coordinator & key negotiator for x-BA claims as well as supporter for BA claims on demand;

    3. Commercial Management: Lead commercial improvement activities(e.g., A/R, Premium Freight),manage crisis topics if applicable, drive efficiency and digitalization for B2B portal and CRM;

    4. Sustainability: Capture, coordinate and negotiate the customer sustainability requirements in alignment with Automotive sustainability strategy;

    5. Customer & Competitive Intelligence: Monitor of all related competitor activities, act as key interface to BA products and Japan marketing team, bridge the solution for innovations between the customer and BAs;

    6. Customer Volume Planning: Provide as single source of truth the OEM production volume(Car/Platform and Fin-Goods) as best possible sales planning premises, drive and maintain a strong worldwide volume intelligence network and framework;

    7. Customer Communication and Events: Define the Marketing, Communication and Events plan following the customer strategy, execute the actions in collaboration with Japan marketing team;

    8. Customer Experience: Provide a clear outside-in view about customer satisfaction and customer feedback, tracks the action plan with proactive feedback to the customer.

    She/he is considered as an expert on above areas for HONDA account and works closely/in harmony with Customer Sales Management(CSM) team in BAs.
  • Requirements
    1.Over 5 years of customer related experience (sales, project management, program management, business development etc.) in the automotive industry or over 2 years of experience with HONDA;

    2.Proactive & open communication skills and strong teamwork spirit are mandatory;

    3.Data analysis experience;

    4. Good understanding of Continental Business processes is a plus;

    5.IT Know How: Office Software Intermediate to Advanced;

    6.Language skills: Native in Japanese & Business Level in English.
  • Location
    Kanagawa
  • Work Style
    Remote working possible
  • Salary
    ¥9,000,000~¥13,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Overseas business trip, Foreign capital company, Overseas communication, Directly under president and executives, Major corporation

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