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JOB ID 20572

DX Leader for Customer Experience (Staff Level) or (Manager)

  • Financial Services
  • Marketing, Digital Marketing
  • Tokyo
  • ¥5,000,000~¥11,000,000

It is the financial arm of one of the world's largest automobile manufacturers. Headquartered in Japan, it offers a diverse range of financial products and services to individuals and corporations, specializing in automotive finance. Its main offerings include financial products for customers and dealers, such as auto loans, leasing, and insurance. The company plays a key role in supporting vehicle sales and growth in the Japanese market through flexible and tailored financial solutions.

Based in Japan, the company offers a range of financial products and services to both individual and corporate customers, with a focus on automotive financing solutions. Based in Japan, the company offers a range of financial products and services to both individual and corporate customers, with a focus on automotive financing solutions. Their offerings include financing options such as car loans, leasing, and insurance for customers and dealers. The company plays a crucial role in supporting the sales and growth of vehicles in the Japanese market by providing flexible and tailored financial solutions that meet the needs of consumers and businesses alike.

Mission
of the Digital Mobility Solution Unit: Development and provision of negotiation systems for dealerships and online customer platforms, as well as digitizing customers' online and offline purchasing behaviors collected through these platforms, combining the value of cars and information on services through vehicles to create information on each customer's We aim to provide mobility services that meet these needs, both online and offline.

Fulfillment
through work: As a member of the group, the joy of this job is being able to lead the brand's business expansion and promote digitalization. In particular, in the digitalization of the sales process, we have been the first in Japan to introduce electronic signatures, always aiming for one-and-only solutions that customers choose. Additionally, you can communicate daily with the German headquarters in English, incorporate best practices from other countries to suit the Japanese market, explain Japan's uniqueness, and communicate requirements to headquarters while working globally.

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Job Description

  • Responsibilities
    DX Project—Role
    ⚫ of the Leader: Based on understanding the needs of importers, dealers, and end users, the business side consolidates development requirements to realize the optimal customer journey for the Japanese market, leading projects in
    collaboration with domestic IT departments and the German headquarters. ⚫ Lead marketing activities by collaborating with importers and authorized dealers to develop mechanisms for customer acquisition, car replacements, and cross-selling.

  • Requirements
    ⚫ English proficiency (daily conversation level) Opportunities
    ⚫ for email, meetings, and presentations in Germany and English Leadership of projects ⚫
    as a leader Experience planning and defining
    ⚫ requirements for services, products, and systems from scratch Able to ⚫
    prioritize and manage multitasking schedules Strong communication skills
    ⚫ For those
    ⚫ who like environments with challenges and change, and for those who want
    ⚫ to work with a sense of accomplishment by coming up with solutions themselves even in difficult situations, or working with a sense of accomplishment. Ordinary driver's license

  • Preferred
    [Preferred Skills, Experience, and Mindset]
    ⚫ Those
    ⚫ who have newly realized product or service offerings through online and offline channels, those who want
    ⚫ to grow themselves by managing the entire business, and those with

    knowledge and experience related to the automotive sales process. Candidate Image (candidates with the following experiences and skills will be able to excel)
    ⚫ A sense of responsibility, Someone
    ⚫ who never gives up and can persistently communicate with those they interact with. Experience preparing presentation materials and presenting on their own, and obtaining approval from the company's management level, or having executed plans they devised themselves and delivered
    ⚫ results. Not only planning but also implementing the PDCA cycle while implementing, Someone
    ⚫ who can complete the process to onboarding. Experience in improving business processes in industries related to finance and automotive.

  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥11,000,000
  • Attractive
    Points
    Foreign capital company, Make use of languages, Management Position

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