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- Service Advisor
JOB ID 25044
Service Advisor
- Distribution & Retail
- Aftersales, Service Technician
- Tokyo
- ¥5,000,000～¥6,300,000
This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.
This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.
A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.
Job Description
-
- Responsibilities
1. Promote incoming
- Attract incoming service
- Promote and manage incoming recall / service campaign vehicles
2. prepare for receiving
・Check if parts can be procured before starting the repair
3. promote incoming
- attract service incoming
- promote and manage incoming recall / service campaign vehicles
4. preparation for receiving
・Check if parts can be procured before starting the repair
Receive and service advice
- Check the vehicle with the customer and record its condition when possible on arrival
- Give service advice to the customer in the service reception bay
6. Perform initial fault diagnosis (possibly with workshop supervisor)
- Check the vehicle with the customer and prepare a checklist/repair estimate - Advise the customer of the work to be done on the order and the price and completion date - Introduce/propose accessories and services offered - Perform initial fault diagnosis (possibly with workshop supervisor) Prepare checklists/repair estimates while reviewing the vehicle with the customer
- Inform the customer of the work to be done, price and completion date for the order
- Introduce/suggest accessories and services offered to the customer
- Advise on the aftermath of accident damage
- Provide a loaner or rental car to the customer
7. repair order creation
- Create repair order
- Explain vehicle data, initial diagnostic results, flat rate, completion date, cost, and defect status
- Assign to Warranty, Goodwill, insurance, etc.
- Receive customer signature
8. final check
- Inspect and approve invoices for services performed to ensure they are complete and correctly prepared
- Perform final checks, including checking vehicles and invoices
9. vehicle delivery and settlement
・explain work and invoice details to customer, settle, and receive signature
・give customer advice on future maintenance
・deliver vehicle to customer
Follow-up contact
・Implement follow-up contact (phone call, DM, email, etc.)
・Promote the entry into the warehouse (reapproach call) regarding the maintenance that was not performed this time and the maintenance needed in the future.
11. internal coordination
Coordinate with appointment planner to secure alternate transportation for customers
- Provide pick-up/delivery instructions to pick-up/delivery personnel
- Obtain customer approval for any additional work and communicate to workshop supervisor and appointment planner
Coordinates workshop availability and service appointments in coordination with the workshop supervisor and appointment planner
・Provides instructions to the parts department for optimal parts supply
12. data management
・Record customer and vehicle data in customer files (data)
・Enter repairs that were not performed into the warehouse history database
13. other
- Observe the local market and competitors in the area of services
- Judge Warranty and Goodwill applications from a professional and technical point of view and process them as required
- Agree payment terms with customers according to internally agreed principles
- Place orders to subcontractors, negotiate delivery dates and accept inspection
Promote products such as tires, batteries, BSI/TLC, Innovection, Care Me, cards, drive recorders, other companies' insurance policies, navigation updates, safety checks, refresh care, wash me, etc.
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- Requirements
- Experience working in an automotive dealership service department
(Preferred) Automotive Mechanic Level 3 or higher
- Confident attitude, positive impression
- Interpersonal skills, cooperation and initiative
- High awareness of quality
- Strong soft skills, reliable and calm personality
- Advice, communication and customer service skills
Customer-oriented mindset and behavior
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- Location
- Tokyo
-
- Work Style
- In-office work only
-
- Salary
- ¥5,000,000～¥6,300,000
Consultation
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