JOB ID 25044

Service Advisor

  • Distribution & Retail
  • Aftersales, Service Technician
  • Tokyo
  • ¥5,000,000~¥6,300,000

This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

Apply for this job

Job Description

  • Responsibilities

    1. Promote incoming
    - Attract incoming service
    - Promote and manage incoming recall / service campaign vehicles

    2. prepare for receiving
    ・Check if parts can be procured before starting the repair

    3. promote incoming
    - attract service incoming
    - promote and manage incoming recall / service campaign vehicles

    4. preparation for receiving
    ・Check if parts can be procured before starting the repair

    Receive and service advice
    - Check the vehicle with the customer and record its condition when possible on arrival
    - Give service advice to the customer in the service reception bay

    6. Perform initial fault diagnosis (possibly with workshop supervisor)
    - Check the vehicle with the customer and prepare a checklist/repair estimate - Advise the customer of the work to be done on the order and the price and completion date - Introduce/propose accessories and services offered - Perform initial fault diagnosis (possibly with workshop supervisor) Prepare checklists/repair estimates while reviewing the vehicle with the customer
    - Inform the customer of the work to be done, price and completion date for the order
    - Introduce/suggest accessories and services offered to the customer
    - Advise on the aftermath of accident damage
    - Provide a loaner or rental car to the customer

    7. repair order creation
    - Create repair order
    - Explain vehicle data, initial diagnostic results, flat rate, completion date, cost, and defect status
    - Assign to Warranty, Goodwill, insurance, etc.
    - Receive customer signature

    8. final check
    - Inspect and approve invoices for services performed to ensure they are complete and correctly prepared
    - Perform final checks, including checking vehicles and invoices

    9. vehicle delivery and settlement
    ・explain work and invoice details to customer, settle, and receive signature
    ・give customer advice on future maintenance
    ・deliver vehicle to customer

    Follow-up contact
    ・Implement follow-up contact (phone call, DM, email, etc.)
    ・Promote the entry into the warehouse (reapproach call) regarding the maintenance that was not performed this time and the maintenance needed in the future.

    11. internal coordination
    Coordinate with appointment planner to secure alternate transportation for customers
    - Provide pick-up/delivery instructions to pick-up/delivery personnel
    - Obtain customer approval for any additional work and communicate to workshop supervisor and appointment planner
    Coordinates workshop availability and service appointments in coordination with the workshop supervisor and appointment planner
    ・Provides instructions to the parts department for optimal parts supply

    12. data management
    ・Record customer and vehicle data in customer files (data)
    ・Enter repairs that were not performed into the warehouse history database

    13. other
    - Observe the local market and competitors in the area of services
    - Judge Warranty and Goodwill applications from a professional and technical point of view and process them as required
    - Agree payment terms with customers according to internally agreed principles
    - Place orders to subcontractors, negotiate delivery dates and accept inspection
    Promote products such as tires, batteries, BSI/TLC, Innovection, Care Me, cards, drive recorders, other companies' insurance policies, navigation updates, safety checks, refresh care, wash me, etc.
  • Requirements
    Experience working in an automotive dealership service department
    (Preferred) Automotive Mechanic Level 3 or higher

    - Confident attitude, positive impression
    - Interpersonal skills, cooperation and initiative
    - High awareness of quality
    - Strong soft skills, reliable and calm personality
    - Advice, communication and customer service skills
    Customer-oriented mindset and behavior
  • Location
    Tokyo
  • Work Style
    In-office work only
  • Salary
    ¥5,000,000~¥6,300,000

Apply for this job

Return to list

Related Jobs

Mobility Service Technician

  • Manufacturer, Manufacturer-Automotive
  • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
  • Tokyo
  • ¥4,000,000~¥6,000,000

A company dedicated to helping businesses and public transportation providers transition to electric vehicle (EV) fleets and reduce their carbon footprint. Their mission is to simplify EV adoption by offering comprehensive support, including fleet planning, charging optimization, and energy With a proven track record in deploying commercial EVs for major logistics and transportation companies, they provide technology-driven By leveraging vehicle and charging data, they enable By leveraging vehicle and charging data, they enable businesses to make smarter, more sustainable mobility decisions.

The front-line engineer is responsible for the installation, inspection, and trouble-shooting of commercial EVs and chargers onsite, and supports stable operation onsite through the selection, procurement, and installation of EV vehicles and chargers, as well as trouble-shooting and inspections after installation. You will also provide technical support for telematics equipment connection and communication, and lead the introduction and operation of next-generation mobility from a technical perspective.

Details.

EV/ICE Service Engineer

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Warranty, Service Technician, Technical Help Desk, Aftersales Commercial
  • Tokyo
  • ¥5,500,000~¥8,000,000

A leading global automotive manufacturer operating in Japan, this company is committed to advancing sustainable mobility by accelerating the transition to electric vehicles. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future.

As one of the world's leading automakers with operations in Japan, we are committed to promoting sustainable mobility by accelerating the transition to electric vehicles. We aim to support a cleaner, greener transportation future by introducing innovative battery electric vehicle (BEV) products suited to the Japanese market.

In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. Some guidance from the supervisor is available to handle unusual situations. This function identifies suppliers and work with them to improve performance in quality, service, service, and quality management activities. Work is of a difficult nature in involving a high level of creativity and initiative.

Details.

Quality Management (Recall, Warranty and Campaigns)

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Warranty, Regulation&Homologation, Service Technician
  • Tokyo
  • ¥8,000,000~¥12,500,000

This company represents a portfolio of premium vehicles that combine advanced engineering, refined design, and exceptional quality. reputation in the global automotive industry, it offers a diverse range of models to suit different customer lifestyles, from performance-oriented Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands out in the premium segment.

A premium automotive importer is looking for a new Quality Manager. You will be responsible for providing recall, campaign, and all quality-related You will be responsible for providing recall, campaign, and all quality-related support for all dealers, analyzing quality data and strategically implementing actions based on the findings, managing all warranty-related activities, and overseeing budget control as well as team management. activities, and overseeing budget control as well as team management.

The brand is known for sophisticated, high-performance vehicles that combine luxury and precision engineering. With a heritage rooted in motorsports, the brand has created vehicles that are visually appealing and mechanically advanced. From iconic sports cars to versatile SUVs, they offer a one-of-a-kind driving experience with unique design and unparalleled handling.

We are a European premium automotive importer looking for a new Quality Manager. The role will be responsible for providing recalls, campaigns, and quality-related support to dealers nationwide, analyzing quality data and strategically implementing measures. The role will also include overseeing warranty related activities, budget management, and team management.

Details.

Service Engineer

  • Manufacturer, Machinery, Equipment
  • Aftersales, Service Technician

This Japan-based company, rooted in decades of engineering innovation, specializes in marine cargo handling solutions that enable the safe and Originating from a licensing agreement in the 1960s, it evolved through strategic partnerships to become part of a global technology group. Headquartered in Yokohama, it serves as a key regional hub offering a broad range of equipment -Leveraging global expertise while maintaining local agility, the expertise while maintaining local agility, the company is dedicated to sustainable innovation and long-term client partnerships that support safe, smart, and efficient maritime transport. Leveraging global expertise while maintaining local agility, the company is dedicated to sustainable innovation and long-term client partnerships that support safe, smart, and efficient maritime transport worldwide.



Details.

Field Service Engineer

  • Manufacturer, Machinery, Equipment
  • Aftersales, Service Technician
  • Tokyo
  • ¥7,000,000~¥8,000,000

This company is a global manufacturer of advanced, fully automated machinery for high-precision tube and bar processing. With engineering roots in Germany and operations spanning Europe, Asia, and North America, it delivers cutting solutions that integrate cutting, chamfering, measuring, part Known for its commitment to innovation and efficiency, the company serves a wide range of industries, including automotive, manufacturing, and metal processing. Its lean organizational structure fosters agility and technical excellence, while ongoing investment in automation and engineering talent supports a wide range of industries, including automotive, manufacturing, and metal processing. Its lean organizational structure fosters agility and technical excellence, while ongoing investment in automation and engineering talent supports long-term growth and global customer satisfaction.

As a skilled Field Service Engineer, you will be supporting the installation, maintenance, and servicing of advanced industrial cutting machines in Japan. This role involves commissioning new equipment, performing machine setup and optimization, and providing both preventive and corrective maintenance. The engineer will also deliver technical training to customers and offer ongoing after-sales support to ensure long-term satisfaction. Frequent travel within Japan is required, with occasional assignments in other regions. Working independently, you will be tasked to be the main source of knowledge regarding the companies products, and will be tasked to continue developing your skills in troubleshooting and overall maintenance.

Details.

Customer Success Solution Architect

  • Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
  • Mechanical, Sales・Service Engineer, Service Technician
  • Shizuoka, Tokyo
  • ¥6,000,000~¥9,000,000

A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.

Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.

You will be in charge of customer support for the automatic transfer service. You will be part of a team that aims to provide a good customer experience by quickly resolving customer issues and providing optimal solutions, with the goal of improving customer satisfaction and building long-term relationships with customers who use the service.

Details.

Field Service Engineer

  • Manufacturer, Machinery, Equipment
  • Mechanical, Sales・Service Engineer, Service Technician
  • Kanagawa
  • ¥4,600,000~¥5,200,000

A leading global manufacturer specializing in heavy machinery and construction equipment, this company boasts a dominant market share in the large With over 70 years of innovation and With over 70 years of innovation and expertise, it serves major infrastructure projects worldwide, including highways, bridges, power plants, and wind energy installations. The company maintains a strong presence in Japan and other key markets, offering comprehensive after-sales support, assembly, maintenance, and field Committed to technical excellence and customer satisfaction, it invests heavily in employee training and international collaboration, ensuring its position as a market leader with a robust global footprint and continuous growth. Committed to technical excellence and customer satisfaction, it invests heavily in employee training and international collaboration, ensuring its position as a market leader with a robust global footprint and continuous growth.

As a Field Service Engineer, you will be responsible for the on-site delivery, assembly, maintenance, and troubleshooting of some of the world This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. 'll conduct technical inspections, diagnose and resolve mechanical or electronic issues, and provide after-sales support that meets the The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical documentation and communicating with global teams, including participation in training programs overseas.

Details.

After Services Engineer

  • Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
  • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
  • Shizuoka, Tokyo
  • ¥4,000,000~¥7,000,000

A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.

Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.

You will be in charge of after-sales support operations for automated conveyor services.
In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships.

Details.

3D Printer Application Engineer

  • Manufacturer, Semiconductor
  • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
  • Tokyo
  • ¥3,750,000~¥7,500,000

Founded in the mid-1980s, the company specializes in developing high-performance electronic components, including power semiconductors, integrated circuits, and sensors. It serves industries such as automotive, telecommunications, consumer electronics, and industrial equipment, providing reliable, energy-efficient solutions. It serves industries such as automotive, telecommunications, consumer electronics, and industrial equipment, providing reliable, energy-efficient solutions. The company has built a strong reputation for innovation and quality, expanding its global presence over the years. Its products play a vital role in powering systems across various sectors, from automotive electronics to smart devices. By continually investing in research and development, the company remains a key player in the evolving semiconductor industry.

You will be responsible for the installation and maintenance of metal 3D printer equipment used in industries such as medical devices and satellite parts. These printers are at the forefront of the manufacturing industry, and your role will involve both setting up the equipment at customer sites and providing regular maintenance. You'll work closely with manufacturers and senior engineers to ensure smooth installations and perform While English skills are not required at the time of joining, we encourage learning and will support you as you The role offers a stable work environment with minimal overtime and plenty of opportunities for growth, supported by a team. The role offers a stable work environment with minimal overtime and plenty of opportunities for growth, supported by a team of experienced professionals.

Details.

Consultation

Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.

Connect with Us

Search by Location