JOB ID 25884

Director of Customer Transformation

  • IT, Software platform
  • Sales, Sales Planning & Analysis, Account Manager (B2B)
  • Tokyo, Aichi, Osaka
  • ¥5,900,000~¥12,000,000

To directly solve problems in manufacturing, which accounts for about 20% of Japanese industry, we provide SaaS services and
have already successfully raised approximately 30 billion yen in funding, making us a rapidly growing company.
We are a company that is constantly working to create 'new systems' that change the norms of industry, so that everyone involved in manufacturing can fully demonstrate their inherent abilities.


In promoting DX in manufacturing, you will be engaged in consulting and support for data utilization to solve clients' business challenges and drive business growth.

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Job Description

  • Responsibilities
    Strategic concepts aligned with customers' medium- to long-term management challenges and business growth goals, as well as formulation
    of structural issues and resolution policies. Beyond implementation support, we design and promote
    the design and promotion of overall process challenges and improvement roadmaps aimed at operational advancement and efficiency. We build mechanisms that connect fragmented business and data structures across multiple departments within client companies, drive
    transformation-driven projects, collaborate with the PdM team, and build product improvement cycles based on insights gained at customer touchpoints. We jointly promote
    functional development and improvement based on actual operations. We formulate plans tailored to customer characteristics and implementation phases, create upsell and cross-sell opportunities, and standardize and enhance knowledge of business frameworks and execution processes to replicate the success of lead
    customers.
  • Requirements
    Those

    with at least three years of experience leading problem-solving proposal activities and project promotion (communication with executives or business leaders), and one of the following: project leadership experience
    at strategy/operations/IT consulting firms, support for corporate implementation and utilization of SaaS and IT products (such as high-touch CS and PMM),
    business planning/BizDev/solution sales in BtoB domains, and sales experience addressing
    structural challenges; practical experience
    in procurement, design, production technology, and business reform in manufacturing; experience in startup business launch, operations development, and customer strategy planning.
  • Preferred
    Experience
    leading the identification and proposal of structural issues for executives or business leaders at large corporations; practical transformation experience
    through business design, business reform, IT/system implementation in manufacturing; leadership
    in system implementation and business requirements definition for manufacturing clients; understanding and involvement
    in the structure and on-site operations of manufacturing's design, procurement, production, and quality; communication skills that enable constructive collaboration with diverse internal and external stakeholders to contribute to product and business evolution.
  • Location
    Tokyo, Aichi, Osaka
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,900,000~¥12,000,000
  • Attractive
    Points
    Japanese company with global opportunities, Stock options available, Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Major corporation, Venture Company, New businesses and services

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