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- SaaS Product Customer Success Manager / Manager Candidate
JOB ID 25884
SaaS Product Customer Success Manager / Manager Candidate
- IT, Software platform
- Sales, Sales Planning & Analysis, Account Manager (B2B)
- Tokyo, Aichi, Osaka
- ¥11,000,000~¥18,000,000
To directly solve problems in manufacturing, which accounts for about 20% of Japanese industry, we provide SaaS services and
have already successfully raised approximately 30 billion yen in funding, making us a rapidly growing company.
We are a company that is constantly working to create 'new systems' that change the norms of industry, so that everyone involved in manufacturing can fully demonstrate their inherent abilities.
In promoting DX in manufacturing, you will be engaged in consulting and support for data utilization to solve clients' business challenges and drive business growth.
Job Description
-
- Responsibilities
- ・ Consulting and utilization support
for data utilization (integration of various data in the manufacturing value chain) to solve clients' business challenges and growth; planning and implementing measures to maximize client operational efficiency and advancement (promoting PDCA);
developing business frameworks to realize customer success operations and promoting knowledge modeling
・Enhancing functions with some of Japan's leading in-house engineers ・Collaborating
to maximize customer value ・Planning and promoting account plans that balance customer value and business planning
-
- Requirements
- ■ Approximately 3 years or more
of experience in customer negotiations ・Some experience in manufacturing (procurement, design, production management, production technology, sales, etc.)
・Customer success experience
in SaaS products ・BtoB sales experience
in SaaS products/IT/manufacturing ・Experience in business planning, sales, and customer success in service/human resources industries
・Experience
in the consulting industry ・Other experience in business planning or corporate planning
-
- Preferred
- ・Possess accumulated know-how and experience
in the manufacturing sector ・Able to persistently run the process
of identifying issues and formulating solutions through deep dialogue with customers ・Excited about high uncertainty and able
to act and improve ・Individuals with
the initiative and enthusiasm to face and solve customer issues ・Ability to provide appropriate and constructive feedback on the product and facilitate smooth collaboration with the development team
-
- Location
- Tokyo, Aichi, Osaka
-
- Work Style
- Remote working possible, Flex working possible
-
- Salary
- ¥11,000,000~¥18,000,000
-
- Attractive
Points - Japanese company with global opportunities, Stock options available, Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Major corporation, Venture Company, New businesses and services
- Attractive
Consultation
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