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- CX Director | Customer Transformation Director
JOB ID 25884
CX Director | Customer Transformation Director
- IT, Software platform
- Sales, Sales Planning & Analysis, Account Manager (B2B)
- Tokyo, Aichi, Osaka
- ¥5,900,000~¥18,000,000
To directly solve problems in manufacturing, which accounts for about 20% of Japanese industry, we provide SaaS services and
have already successfully raised approximately 30 billion yen in funding, making us a rapidly growing company.
We are a company that is constantly working to create 'new systems' that change the norms of industry, so that everyone involved in manufacturing can fully demonstrate their inherent abilities.
In promoting DX in manufacturing, you will be engaged in consulting and support for data utilization to solve clients' business challenges and drive business growth.
Job Description
-
- Responsibilities
- ・Strategic concepts aligned with clients' medium- to long-term management challenges and business growth goals, visualization of structural issues, formulation and implementation support
for policy implementation, but also design and promote
roadmaps for overall process challenges and improvement with an eye toward operational advancement and efficiency. Establishing mechanisms that connect fragmented business and data structures across multiple departments within client companies, and driving
projects for transformation ・Collaborate with the PdM team to build product improvement cycles based on insights gained at customer touchpoints, jointly promote
feature development and improvements rooted in actual operations, formulate plans based on customer characteristics and implementation phases, and create upsell and cross-selling opportunities ・Lead
standardization and
knowledge of business frameworks and execution processes to replicate customer success
(Manager)
・Consulting and utilization support
for data utilization (various data integration within the manufacturing value chain) for solving clients' business challenges and business growth; planning and implementing measures to maximize client operational efficiency and operational advancement through product utilization support (PDCA promotion);
development of business frameworks to realize customer success operations and promotion
of knowledge modeling; strengthening functions with leading in-house engineers in Japan; collaborating
to maximize customer value; planning and promoting account plans that balance customer value and business planning at higher levels.
-
- Requirements
- Candidates with
generally more than three years of experience in problem-solving proposal activities, project promotion, and client negotiations; project leadership experience
at strategy/operations/IT consulting firms; support for corporate implementation and utilization of SaaS and IT products (such as high-touch CS and PMM);
sales experience
addressing structural issues such as business planning/BizDev/solution sales in BtoB domains; practical experience
in procurement, design, production technology, and business reform in manufacturing; experience in launching and building operations at startups, and planning customer strategies.
-
- Preferred
- ・Experience leading the identification and proposal
of structural issues for executives or business managers at large corporations ・Practical transformation
experience through business design, business reform, IT/system implementation in the manufacturing sector ・Implementation of ERP/SCM systems for manufacturing clients ・Lead
business requirements definition experience ・Understanding and involvement
in the structure and on-site operations of manufacturing's design, procurement, production, and quality ・Communication skills
to constructively collaborate with diverse internal and external stakeholders to contribute to product and business evolution ・Expertise
and experience accumulated in the manufacturing sector ・Identifying issues through deep dialogue with customers, Someone
who can persistently and persistently devise solutions, someone who is excited about high uncertainty, able to take action, and make
improvements / someone with
the initiative and enthusiasm to face and solve customer issues, and someone who can provide appropriate and constructive feedback on products and collaborate smoothly with the development team.
-
- Location
- Tokyo, Aichi, Osaka
-
- Work Style
- Remote working possible, Flex working possible
-
- Salary
- ¥5,900,000~¥18,000,000
-
- Attractive
Points - Japanese company with global opportunities, Stock options available, Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Major corporation, Venture Company, New businesses and services
- Attractive
Consultation
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