JOB ID 25884

CX Director | Customer Transformation Director

  • IT, Software platform
  • Sales, Sales Planning & Analysis, Account Manager (B2B)
  • Tokyo, Aichi, Osaka
  • ¥5,900,000~¥18,000,000

To directly solve problems in manufacturing, which accounts for about 20% of Japanese industry, we provide SaaS services and
have already successfully raised approximately 30 billion yen in funding, making us a rapidly growing company.
We are a company that is constantly working to create 'new systems' that change the norms of industry, so that everyone involved in manufacturing can fully demonstrate their inherent abilities.


In promoting DX in manufacturing, you will be engaged in consulting and support for data utilization to solve clients' business challenges and drive business growth.

Apply for this job

Job Description

  • Responsibilities
    ・Strategic concepts aligned with clients' medium- to long-term management challenges and business growth goals, visualization of structural issues, formulation and implementation support
    for policy implementation, but also design and promote
    roadmaps for overall process challenges and improvement with an eye toward operational advancement and efficiency. Establishing mechanisms that connect fragmented business and data structures across multiple departments within client companies, and driving
    projects for transformation ・Collaborate with the PdM team to build product improvement cycles based on insights gained at customer touchpoints, jointly promote
    feature development and improvements rooted in actual operations, formulate plans based on customer characteristics and implementation phases, and create upsell and cross-selling opportunities ・Lead
    standardization and
    knowledge of business frameworks and execution processes to replicate customer success
    (Manager)
    ・Consulting and utilization support
    for data utilization (various data integration within the manufacturing value chain) for solving clients' business challenges and business growth; planning and implementing measures to maximize client operational efficiency and operational advancement through product utilization support (PDCA promotion);
    development of business frameworks to realize customer success operations and promotion
    of knowledge modeling; strengthening functions with leading in-house engineers in Japan; collaborating
    to maximize customer value; planning and promoting account plans that balance customer value and business planning at higher levels.
  • Requirements
    Candidates with

    generally more than three years of experience in problem-solving proposal activities, project promotion, and client negotiations; project leadership experience
    at strategy/operations/IT consulting firms; support for corporate implementation and utilization of SaaS and IT products (such as high-touch CS and PMM);
    sales experience
    addressing structural issues such as business planning/BizDev/solution sales in BtoB domains; practical experience
    in procurement, design, production technology, and business reform in manufacturing; experience in launching and building operations at startups, and planning customer strategies.
  • Preferred
    ・Experience leading the identification and proposal
    of structural issues for executives or business managers at large corporations ・Practical transformation
    experience through business design, business reform, IT/system implementation in the manufacturing sector ・Implementation of ERP/SCM systems for manufacturing clients ・Lead
    business requirements definition experience ・Understanding and involvement
    in the structure and on-site operations of manufacturing's design, procurement, production, and quality ・Communication skills
    to constructively collaborate with diverse internal and external stakeholders to contribute to product and business evolution ・Expertise
    and experience accumulated in the manufacturing sector ・Identifying issues through deep dialogue with customers, Someone
    who can persistently and persistently devise solutions, someone who is excited about high uncertainty, able to take action, and make
    improvements / someone with
    the initiative and enthusiasm to face and solve customer issues, and someone who can provide appropriate and constructive feedback on products and collaborate smoothly with the development team.
  • Location
    Tokyo, Aichi, Osaka
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,900,000~¥18,000,000
  • Attractive
    Points
    Japanese company with global opportunities, Stock options available, Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Major corporation, Venture Company, New businesses and services

Apply for this job

Return to list

Related Jobs

Solution Sales (for Government Offices and Local Governments)

  • Energy & Infrastructure, Energy
  • Sales, Sales Planning & Analysis, Account Manager (B2B)
  • Tokyo
  • ¥4,800,000~¥9,300,000

A global company operating in Japan for over 125 years. We promote cutting-edge innovation across a wide range of fields, including social infrastructure, space defense technology, and public solutions. With approximately 60,000 employees domestically, we are spreading technologies and innovations originating in Japan to countries around the world.

[Overview of Business and Organizational Structure]
The main markets of the Government and Public Infrastructure DX division are central government ministries and their related organizations, educational institutions, as well as the transportation and lifeline sectors. Within this, our group operates primarily with the Ministry of Land, Infrastructure, Transport and Tourism and its related organizations. In addition to the Ministry of Land, Infrastructure, Transport and Tourism's construction, road, and port sectors, we are responsible for public works projects for local governments and proposing, building, and operating cloud solutions, IT infrastructure infrastructure, and business systems for related organizations such as NEXCO Group companies.

You will mainly be responsible for the following public works execution-related systems.
・Electronic bidding system
for public works procurement ・CALS-ASP service, which digitizes and shares and utilizes information such as construction-related documents, drawings, and photos between public works clients (national governments, local governments, etc.) and contractors (construction contractors, etc.), enabling sharing and utilization via networks.

・The electronic bidding system supporting public works procurement has been implemented by our company across all four ministries: the Ministry of Land, Infrastructure, Transport and Tourism, the Ministry of Education, Culture, Sports, Science and Technology, the Ministry of Agriculture, Forestry and Fisheries, and the Ministry of Defense. Based on the Digital Agency's priority plan, we are recruiting sales leaders to advance future government cloud migration, integration of the four ministries, and cloud-native migration.

The CALS-ASP business has been recognized as one of the few good examples of service businesses within the company, and we are actively aiming for expansion.

The recruitment is sales sales, but we welcome those who want to contribute to upstream activities such as proposing services to national and local governments, construction contractors, and industry associations, as well as post-implementation operational support, as well as planning service models and business models.

Details.

Business Architect | Business Strategy and Planning Consultant

  • IT, Software platform
  • Consulting, IT Consultant, Strategic Consultant, Sales Planning & Analysis, Account Manager (B2B)
  • Fukuoka, Tokyo, Aichi, Osaka
  • ¥7,000,000~¥18,000,000

To directly solve problems in manufacturing, which accounts for about 20% of Japanese industry, we provide SaaS services and
have already successfully raised approximately 30 billion yen in funding, making us a rapidly growing company.
We are a company that is constantly working to create 'new systems' that change the norms of industry, so that everyone involved in manufacturing can fully demonstrate their inherent abilities.


You will be responsible for all necessary transformations across multiple accounts within your industry, from identifying departmental issues to reaching management agreements, on-site implementation, and subsequent horizontal rollouts. It is an environment where on-site issues are directly linked to management challenges, allowing you to directly feel the speed and impact of transformation.

Details.

Cloud Service Product Sales

  • Manufacturer, Automotive Parts
  • Sales, Sales Planning & Analysis, Account Manager (B2B)
  • Tokyo
  • ¥7,100,000~¥14,800,000

We provide innovative solutions to meet the diverse needs of society and our customers. In particular, within the Design Marketing Division, we focus on 'customer-centric business activities,' promoting the creation of brand culture, developing new markets and businesses, maximizing existing businesses, and further enhancing the overall competitiveness of the company through strengthening UX design and modernizing marketing. Additionally, in the Planning Operations Division, Planning and Management Department, I continuously execute optimization of people, processes, and technology, and take on the role of leading company-wide transformation projects and organizational reforms. By introducing diverse career support systems and flexible work styles tailored to a global business environment, we have established a system where each employee can grow while contributing to solving social issues.

Based on The Model-style sales processes, you will drive SaaS business product sales initiatives in an integrated manner.

Details.

Business Promotion - Transportation DX|Business Promotion - Transportation DX Business Customer Success

  • Logistics & Transportation, Transportation, Trafic
  • Executive Management, Business planning・Business management, Sales Planning & Analysis, Account Manager (B2B)
  • Tokyo
  • ¥5,500,000~¥7,000,000

It is a company that develops mobility-related services and promotes the digitalization of transportation and mobility.
Utilizing its proprietary apps and platforms, the company offers a variety of services, primarily cab dispatch services, and is one of only a dozen unicorn companies in Japan.
The company is also co-creating new mobility services with a variety of other companies.

The role of this position is to support the introduction and launch of DX services that contribute to management improvement and cost reduction, such as radio dispatch system linkage and automatic roll call service, for cab operators nationwide.

Details.

Consultation

Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.

Connect with Us

Search by Location

  • Top
  • Job Listings
  • Business Promotion - Transportation DX|Business Promotion - Transportation DX Business Customer Success