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JOB ID 24318
Service Advisor
- Distribution & Retail
- Aftersales, Service Technician
- Kanagawa
- ¥4,500,000～¥7,000,000
A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.
This position is responsible for technical assistance duties, including service entry, appointment management, and repair descriptions, while maintaining contact with customers. The position will also support business growth by managing scheduled maintenance and repair hours and performance metrics.
This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.
Job Description
-
- Responsibilities
- Main Activities
Dealer Operations (A, B, C)
A. In the Technical Assistance process:
- Service Entry and Warranty Management (Warranty Manager)
- Manage appointments and vehicle registration in direct contact with customers
- Fully understand customer needs, customers, salesmen, Explain all necessary repairs to the
mechanic
▪ Identify necessary actions, perform diagnostics and issue time and cost estimates
▪ Re-deliver vehicles to customers and manage liaison between both parties to collect feedback on technical aspects of repairs and services provided
▪ Manage and resolve issues
B. In Technical Assistance Support:
- In coordination with the Service Manager and After Sales Ambassadors, conduct daily customer contact activities to schedule scheduled maintenance
- In coordination with the After Sales Ambassadors, provide mobility services to customers
Take full responsibility for the management of
▪ Assign workshop tasks (Service Manager) and approve when completed
C. In the Business Support process (when aligned with the After Sales Director):
- Identify and manage performance parameters and contribute to the definition of service KPIs
- Proactive business approach (Promote work, parts and warranty sales)
Main Activities
Dealer Operations (A, B, C)
A. In the Technical Assistance Process:.
Service entry and warranty management (Warranty Manager)
Manage reservations and vehicle registration while communicating directly with customers
Fully understand customer needs and explain all necessary repair details to customers, salespeople, and mechanics
Confirm required actions
Manage reservations and vehicle registration while directly communicating with customers Fully understand customer needs and explain all necessary repair details to customers, salespeople, and mechanics Confirm required actions, perform diagnostics, and issue time and cost estimates Feedback on the technical aspects of repairs and the services provided
Manage and resolve issues
B. In Technical Assistance Support:.
Work with the Service Manager and After-Sales Ambassador to conduct daily customer contact activities for scheduling regular maintenance appointments appointments
Collaborate with the After-Sales Ambassador to provide mobility services to customers
Take full responsibility for managing repair times
Assign workshop tasks (Service Manager) and approve them once completed
C. In Business Support Processes (when aligned with the After-Sales Director):: In Business Support Processes (when aligned with the After-Sales Director)
Identify and manage performance parameters, contributing to the definition of service KPIs
Proactively approach the business (promote sales of work, parts, and warranties) parts, and warranties)
-
- Requirements
- Experience as a mechanic or advisor at an automobile dealership (no specific number of years required)
-Knowledge or certification equivalent to Level 2 or 3 Automobile Technician
* European car experience preferred
Experience as a mechanic or advisor at an automobile dealership ( Experience as a mechanic or advisor at an automobile dealership (no specific number of years required)
・Knowledge or certification equivalent to Level 2 or 3 Automobile Technician
Experience as a mechanic or advisor at an automobile dealership (no specific number of years required)
-
- Location
- Kanagawa
-
- Work Style
- In-office work only
-
- Salary
- ¥4,500,000～¥7,000,000
-
- Attractive
Points - Over 50% Mid-Career Hires
- Attractive
Consultation
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