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JP

JOB ID 20572

DX Leader for Customer Experience

  • Financial Services
  • Marketing, Digital Marketing
  • Tokyo
  • ¥5,000,000～¥12,000,000

It is the financial arm of one of the world's largest automobile manufacturers. Headquartered in Japan, it offers a diverse range of financial products and services to individuals and corporations, specializing in automotive finance. Its main offerings include financial products for customers and dealers, such as auto loans, leasing, and insurance. The company plays a key role in supporting vehicle sales and growth in the Japanese market through flexible and tailored financial solutions.

Based in Japan, the company offers a range of financial products and services to both individual and corporate customers, with a focus on automotive financing solutions. Based in Japan, the company offers a range of financial products and services to both individual and corporate customers, with a focus on automotive financing solutions. Their offerings include financing options such as car loans, leasing, and insurance for customers and dealers. The company plays a crucial role in supporting the sales and growth of vehicles in the Japanese market by providing flexible and tailored financial solutions that meet the needs of consumers and businesses alike.

A great opportunity to join an automotive financial services company as a DX Leader. This role is ideal for professionals with strong experience and interest in sales, product and project management to lead brand's business and digitalization drive. This role is ideal for professionals with strong experience and interest in sales, product and project management to lead brand's business and digitalization drive. Also, this is a great opportunity to utilize language skills and develop your career in marketing.

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Job Description

  • Responsibilities
    Mission of the Digital & Mobility Solution Unit
    ・The mission is to gather digital data on customers “online and offline behaviors, integrate it with The mission is to gather digital data on customers” online and offline behaviors, integrate it with vehicle value and automotive service information, and deliver personalized mobility services online that cater to individual customer needs.

    Role of the DX Project Leader
    ・Lead projects aimed at delivering optimal customer journeys for the Japanese market by gathering requirements based on marketing expertise and customer insights.
    ・Collaborate with domestic IT teams and international headquarters to ensure seamless execution.
    ・Work closely with partner companies and authorized dealers to develop systems that support vehicle trade-ins and
    ・Work closely with partner companies and authorized dealers to develop systems that support vehicle trade-ins and cross-selling. ・Lead marketing initiatives using platforms such as Salesforce. Lead marketing initiatives using platforms such as Salesforce.

    Job Rewards
    ・This role offers the opportunity to take a leading position in driving digital transformation and business growth within the mobility and automotive services sector. You will engage in daily communication in English with international headquarters, adapt global best practices to the You will engage in daily communication in English with international headquarters, adapt global best practices to the Japanese market, and convey Japan-specific needs to stakeholders-allowing you to thrive in a truly global environment.
  • Requirements
    Required Experience:
    -Strategic planning in digital marketing
    -Project leadership
    -Experience building services, products, or systems from scratch
    Strong multitasking, prioritization, and schedule management skills
    ・Excellent communication skills

    Education:
    ・Bachelor's degree or higher

    [Other]
    ・Ordinary driver's license
  • Preferred
    【Language Requirements】
    ・English (Conversational level): Frequent use in emails, meetings, and presentations with German HQ

    ・Experience launching products/services via online channels
    ・Resilience under pressure
    ・Ambition to grow by managing an entire business area
    ・Responsible, resilient, and able to maintain persistent communication with stakeholders
    ・Experience preparing presentation materials, conducting presentations, and obtaining approvals
    ・Capable of executing the entire PDCA cycle (Plan-Do-Check-Act), not just planning
    ・Experience in improving business processes within the finance or automotive industries
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000～¥12,000,000
  • Attractive
    Points
    Foreign capital company, Make use of languages, Management Position

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